John Kontos
Miramar,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
VIP Services Representative
Groot Hospitality
09.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Personal Concierge
International VIP Concierge
05.2010 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
VIP Director
Mr Jones Nightclub
07.2019 - 09.2022
- Hired and directed teams to achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed impactful and strategic partnerships with clients to drive business development.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Owner/Operator
ORA Nightclub
11.2017 - 05.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
Education
Bachelor of Arts - Business Administration And Management
University of Massachusetts - Boston
Boston, MASkills
- VIP Services
- Service Quality
- Service Delivery
- Special Events
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Sales and Upselling
- Sales Report Generation
- Invoice Preparation and Processing
- Cultural Awareness
- Customer Data Confidentiality
- Booking Guests
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
VIP Services Representative
Groot Hospitality
09.2022 - Current
VIP Director
Mr Jones Nightclub
07.2019 - 09.2022
Owner/Operator
ORA Nightclub
11.2017 - 05.2019
Personal Concierge
International VIP Concierge
05.2010 - Current
Bachelor of Arts - Business Administration And Management
University of Massachusetts - Boston
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