Jorge L. Guzman Jr.
Hartford,CT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Crew Member
Five Guys
04.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Retail Sales Associate Cashier
CVS Pharmacy
08.2021 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Mission Trip Volunteer
Bethesda Medical
06.2018 - 06.2018
- Worked with numerous patients to understand needs and provide Eye care service.
- Enhanced operations by completing wide variety of tasks, freeing up valuable time for full-time employees.
- Assisted with providing prescription glasses and help translate to achieve an overall satisfactory service by working with organization.
- Maintained clean, neat and operational facilities to serve all program needs.
- Supported engaging, fun and smooth-running eye care service by helping with attendance and assisting with other task when needed.
Junior Volunteer
Harc Inc.
06.2016 - 01.2017
- Participated in meetings to discuss new field trips and productive activities.
- Adhered to organization procedures and instructions to maintain safety.
- Maintained clean, neat and operational facilities to serve all program needs.
- Assisted with Community Service and group activities wit the children to create a fun but structure environment for the kids by working with organization over a year and a half as a volunteer.
- Reported patient requests, concerns, and other observations to staff.
Education
High School Diploma -
Public Safety Academy
Enfield, CTNo Degree - Surgical Technology
Manchester Community College
Manchester, CT05.2026
Skills
- Client relations strength
- Relationship building
- Spanish speaking
- Team collaboration
- Relationship development
- Understanding Customer Needs
Timeline
Crew Member
Five Guys
04.2023 - Current
Retail Sales Associate Cashier
CVS Pharmacy
08.2021 - Current
Mission Trip Volunteer
Bethesda Medical
06.2018 - 06.2018
Junior Volunteer
Harc Inc.
06.2016 - 01.2017
High School Diploma -
Public Safety Academy
No Degree - Surgical Technology
Manchester Community College