Damaris Santiago
Monroe,NC
Summary
Organized Workflow Coordinator offering proven history of excellent communication and empowering leadership. Industrious and meticulous with a passion for streamlining processes to improve quality and productivity. Proficiency with Service Now and Workday and demonstrated success in meeting customer and management expectations. Well versed in multiple HR Services. Detail oriented team player with strong organizational skills.
Overview
4
4
years of professional experience
Work History
Workflow Coordinator - Global Shared Services
Walmart Inc.
06.2021 - Current
- Communicated with team members to enforce deadlines and quality standards.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Managed teams and delegated training and development.
- Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
- Scheduled production timelines and project milestones to foster quality and client satisfaction.
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Monitors employee production, validates work and assigns business critical work to associate ques.
People Lead
Walmart Inc.
03.2020 - 06.2021
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Coordinated technical training and personal development classes for staff members.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
Education
No Degree - Liberal Arts
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Workflow Management Tools
- Team Development
- Problem Solving
- Critical Thinking
Timeline
Workflow Coordinator - Global Shared Services
Walmart Inc.
06.2021 - Current
People Lead
Walmart Inc.
03.2020 - 06.2021
No Degree - Liberal Arts
Queensborough Community College of The City University of New York