Damaris Drusila Gonzalez
Napa,CA
Summary
Versatile and results-oriented professional with a robust background in healthcare and customer service, notably at Home Instead Senior Care Home and own experience. Excelled in care plan assessment and client documentation, enhancing patient satisfaction by 30%. Demonstrates exceptional communication skills and a commitment to improving operational efficiency. Proficient in CPR/First Aid and customer engagement, ensuring high standards of care and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Health Aide
By My Self
San Leandro, CA
02.2022 - 12.2024
- Assisting with activities of daily living, such as bathing, dressing, grooming, feeding, and getting dressed.
- Monitoring and recording patient information.
- Light housekeeping duties, such as cooking, laundry, and dishes.
- Assisting with medical tasks, such as administering medications and checking vital signs.
- Providing emotional and social support to patients and family members.
- Facilitating end-of-life care.
- Accompanying patients to doctors' visits.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided entertainment and companionship through conversation, reading, and board games.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Recognized emergency situations and implemented appropriate procedures.
Home Health Aide
Home Instead Senior Care Home
Castro Valley, CA
05.2021 - 08.2023
- Provided entertainment and companionship through conversation, reading, and board games.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Assembler
Plastikon Industries
Hayward, CA
10.2018 - 01.2021
- Inspect finished products for defects and conformance to customer requirements.
- Identified and resolved assembly and production issues or malfunctions.
- Align components for proper fit and adjust as necessary during the assembly process.
- Record production data such as number of units produced, rejected items.
- Perform minor repairs on defective parts or products during the assembly process.
Call Center Representative
Allaid Global
Guatemala, Guatemala City
01.2018 - 09.2018
- Maintained records of customer interactions, transactions, comments and complaints.
- Collected deposits or payments and arranged for billing.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Restaurant Manager
Pollo Campero
Guatemala, Guatemala City
02.2015 - 11.2017
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Created detailed reports on weekly and monthly revenues and expenses.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Trained new employees to perform duties.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
Education
GED -
Hayward Adult School
Hayward05-2021
English As Second Language -
Napa Valley College
Napa, CASkills
- Client documentation
- Care plan assessment
- CPR/First aid certification
- Manufacturing
- Food safety
- Food preparation
- Customer engagement
- Basic computer knowledge
- Computer skills
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Driver License
Timeline
Home Health Aide
By My Self
02.2022 - 12.2024
Home Health Aide
Home Instead Senior Care Home
05.2021 - 08.2023
Assembler
Plastikon Industries
10.2018 - 01.2021
Call Center Representative
Allaid Global
01.2018 - 09.2018
Restaurant Manager
Pollo Campero
02.2015 - 11.2017
GED -
Hayward Adult School
English As Second Language -
Napa Valley College
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