Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kimberly Kirchoff

Kimberly Kirchoff

Apache Junction,AZ

Summary

Dynamic Call Center Representative with a proven track record at Amery Medical Center, excelling in customer service optimization and inbound phone call management. Adept at resolving issues and enhancing customer experiences through effective communication and collaboration. Committed to performance improvement and delivering quality assurance in high-pressure environments. Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.

Diligent Home Health Aide with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.

Overview

13
13
years of professional experience

Work History

Home Health Aide

Hearts for Dementia
Scottsdale, AZ
01.2026 - Current
  • Provided compassionate personal care, including bathing, grooming, and meal preparation for clients.
  • Assisted clients with mobility and daily living activities to promote independence.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Developed and maintained positive relationships with clients and their families to enhance care experience.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.

Home Health Aide

Right At Home Health Care
Gilbert, AZ
10.2025 - Current
  • Provided compassionate personal care, including bathing, grooming, and meal preparation for clients.
  • Assisted clients with mobility and daily living activities to promote independence.
  • Developed and maintained positive relationships with clients and their families to enhance care experience.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Call Center Representative

Amery Medical Center
Amery, WI
01.2023 - 09.2025
  • Took messages from callers and accurately relayed details to intended staff.
  • Collaborated with other departments to ensure optimal customer satisfaction levels were met.
  • Offered additional products or services to enhance customer experience.
  • Consulted with customers to resolve service and billing issues.

CNA and Employee Scheduler

Riverbend Assisted Living
Amery, WI
03.2013 - 10.2023
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Monitored food intake and output as directed by nursing staff.
  • Helped residents walk with or without self-help devices.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Administered medications under supervision of a licensed nurse.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Used mobility devices to transport patients.
  • Reported changes in patient conditions to registered nurse or physician.
  • Supported non-ambulatory residents in range of motion exercises.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Provided emotional support to family members during difficult times.
  • Collected specimens from patients for laboratory testing purposes.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new staff on best practices in resident care and safety protocols.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Increased customer service success rates by quickly resolving issues.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

CNA -

CNA Professionals
Cumberland, WI
10.2008

High School Diploma -

Unity High School
Balsam Lake, WI
05.1996

Skills

Performance improvement

Call center customer service

Inbound phone call management

Call controlling

Call control

Gathering information

Calm disposition

Call documentation skills

Customer service

Verbal and written communication

Quality assurance optimization

Communicating with clients

Customer service optimization

Interpersonal skills

Call center operations

Answering questions

Problem-solving skills

Customer support

Resolving issues

Inbound phone calls

Customer communications

Complaint resolution

Appointment scheduling

Product knowledge

Technical support

Customer relationship management

Training experience

Technical troubleshooting

System documentation

Documentation and reporting

Call handling

Patient care

Meal preparation

Personal hygiene assistance

Feeding assistance

Vital signs monitoring

Bathing assistance

Housekeeping

Dressing assistance

Light housekeeping

First aid and safety

Care plan management

Mobility support

Recording vital signs

Client documentation

Documentation

Behavioral support

Patient transportation

Home safety assessments

ADL support

Wound care

Care plan assessment

Interpersonal communication

Patient transport

Medication administration

Schedule management

Medical charting

Physical therapy support

Ambulation assistance

Progress documentation

State Driver's license

Emotional support

Bedside care

Client safety and first aid

Nutritional meal preparation

Catheter care assistance

Dementia support

Exercise program support

Compassionate client care

Toileting assistance

Elder care

Basic housekeeping

Activities of daily living (adls)

Special needs care

Bathing support

Emotional support and companionship

Personal care aide

Daily charting

Home health aide (HHA)

Dementia care

Home health aide

Certified in CPR/AED

HIPAA compliance

Hospice care

Home care aide

Blood glucose monitoring

Home care aide (HCA)

Personal care aide (PCA)

Languages

English
Full Professional

Timeline

Home Health Aide

Hearts for Dementia
01.2026 - Current

Home Health Aide

Right At Home Health Care
10.2025 - Current

Call Center Representative

Amery Medical Center
01.2023 - 09.2025

CNA and Employee Scheduler

Riverbend Assisted Living
03.2013 - 10.2023

CNA -

CNA Professionals

High School Diploma -

Unity High School