Damarius L. Turner
Fort Mills,USA
Summary
IT operations leader with 15+ years of experience managing cross-functional teams, international vendor relationships, and enterprise-scale technology environments. Proven ability to coordinate across Development, IT, and Program Management to drive delivery, resolve impediments, and sustain operational performance. Certified Scrum Master (CSM) committed to bringing structured agile facilitation and servant leadership to high-performing product teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Distribution Supervisor
Legrand
Fort Mill, USA
05.2024 - Current
- Led cross-functional warehouse operations across P&S, AVD, and Wiremold, ensuring 100% on-time delivery performance and operational efficiency aligned to business goals.
- Drove outbound operations to achieve $3M daily shipment targets, improving KPI performance and earnings per hour.
- Directed inbound operations across shipping, returns (RMA), and inventory, ensuring accurate control and timely processing of materials.
- Increased department productivity from the high 60% range to mid-80% within the first month, driving progress toward the 85% daily efficiency goal.
- Maintained zero missed on-time shipments over a 6-month period, setting a benchmark for operational consistency and customer satisfaction.
- Collaborated daily with Supervisors and Leads to identify and remove operational impediments, improving workflow efficiency and preventing customer impact.
- Oversaw daily employee KPIs for 40+ associates, adjusting labor allocation and workload to align with demand and performance targets.
- Conducted daily performance audits and coaching sessions, improving team efficiency and time management by ~5% quarter over quarter.
- Reinforced safety culture through Behavior-Based Safety (BBS) audits, coaching, and compliance checks, resulting in 370+ days without a recordable incident.
- Monitored performance metrics and operational reporting to proactively address gaps, ensuring consistent execution and high customer satisfaction.
- Strengthened cross-functional collaboration across departments, breaking down operational silos and improving overall team alignment and execution.
Inventory Lead
Legrand
Fort Mill, USA
03.2022 - 05.2024
- Maintained inventory accuracy above 98% goal, reaching 99.1% after a 0.6% improvement within one year.
- Developed a data-driven approach targeting high-risk SKUs and warehouse locations to minimize errors.
- Utilized data analysis to rectify and prevent inventory discrepancies effectively.
- Ensured accurate inventory processing and timely release to support outbound operations.
- Analyzed discrepancies in cycle counts to identify root causes across receiving, picking, and manufacturing processes.
- Provided daily updates on inventory discrepancy trends and corrective actions to distribution managers.
- Delivered system and process training to departments to ensure sustained accuracy and compliance.
- Collaborated on obsolete inventory projects, coordinating product donations to the Wounded Warrior Project.
Team Lead Trainer / 2nd Shift Receiving Lead
Legrand
Fort Mill, USA
09.2018 - 03.2022
- Developed onboarding program for new hires, ensuring compliance with systems and safety protocols.
- Trained over 400 associates on safety, quality, and productivity standards in high-turnover settings.
- Achieved zero major recordable safety incidents within the department.
- Sustained average daily productivity at 90%, surpassing 80% building goal.
- Promoted to 2nd shift receiving lead due to exceptional performance and leadership.
- Managed team of 10 associates, overseeing processing of 10 inbound trucks daily.
- Set company record by processing 14 inbound trucks in one day despite staffing shortages.
- Coordinated with switchers and cross-functional teams to enhance receiving and dock operations.
Director of Baseball Operation/Head Coach
Charlotte Nationals
Charlotte, USA
01.2013 - 01.2019
- Led premier travel baseball organization in regional and national tournaments, fostering a culture of discipline and performance.
- Achieved .800 overall win percentage, including 7–0 record in Myrtle Beach championship.
- Recruited and developed over 150 student-athletes, with many receiving professional contracts and NCAA Division I offers.
- Facilitated college recruiting and scholarship processes for 150 families, resulting in nearly $4 million in savings for student-athletes.
- Developed relationships with college coaches and scouts, increasing athlete exposure and recruitment opportunities.
- Mentored athletes on leadership, time management, and accountability for holistic development.
- Managed player evaluations and roster planning to ensure sustained program success.
- Coordinated national tournaments for youth teams aged 11–15, managing scheduling and logistics to ensure successful events.
Senior Member of Technical Support, International Vendor Manager, and IT End User
MCI/Verizon
, USA
01.1998 - 01.2013
- Managed global technical support operations across 7 countries, overseeing 47 personnel and 10 vendor partners supporting 25+ sites, improving service consistency and operational scalability.
- Partnered daily with outsourced vendor IT and Operations teams (domestic & international) to coordinate hardware/software releases and ensure clear communication across environments.
- Coordinated across Development, IT, Networking, and Program Management teams to resolve escalations, improve system performance, and maintain operational stability.
- Facilitated daily stand-ups, performance reviews, and vendor cadence meetings, driving SLA adherence and continuous improvement across teams.
- Directed workload planning and resource allocation for 4,300+ seats handling ~4M calls/month, ensuring optimal coverage and consistent service delivery.
- Designed and delivered training and onboarding programs, training 40+ vendor IT employees on Verizon infrastructure, including hardware, network systems, and Citrix environments.
- Developed and implemented a 6–8 week onboarding program, bringing international personnel to the U.S. to ensure full understanding of backend systems and operational processes.
- Enabled self-managed vendor teams by training staff on incident management, system troubleshooting, and prioritization based on customer call impact.
- Managed vendor performance through structured reporting, accountability, and contract alignment, improving vendor efficiency and service outcomes.
- Led enterprise initiatives including system upgrades, infrastructure enhancements, and equipment refresh programs, improving system reliability and user experience.
- Maintained secure system access through Citrix governance and firewall controls, ensuring compliance and protecting enterprise systems.
- Conducted vendor site evaluations and supported outsourcing strategy and contract development, strengthening global operational effectiveness.
- Delivered executive-level reporting on performance, risks, and operational trends, enabling informed decision-making and proactive issue resolution.
- Led cross-functional collaboration with Networking, Outsourced IT, and business stakeholders to redesign network redundancy strategy, eliminating single points of failure in international call centers.
- Improved SLA performance from ~96% to 99.5% by implementing redundancy solutions that mitigated outages caused by fiber cuts and local carrier (LEC) issues in the Philippines, significantly reducing customer impact.
Trainer
APAC Tele-Services
Columbia, USA
01.1997 - 01.1998
- Conducted six-week training sessions for 10 to 12 new hires, enhancing their understanding of call center operations.
- Delivered comprehensive training on MCI products, ensuring associates were well-versed in domestic and international services.
- Instructed associates on call handling techniques and escalation procedures, improving customer satisfaction standards.
- Coached trainees in analyzing customer bills and rate plans for efficient issue resolution.
- Ensured trainees met performance metrics and knowledge benchmarks before transitioning to production.
- Assisted in developing training materials to maintain consistency across courses.
- Collaborated with fellow trainers to share best practices and enhance onboarding outcomes.
Education
Associate in Applied Science - Computer Technology – Networking & Information Technology
York Technical College
Rock Hill, SC05-2025
Coursework in Business Administration & Management -
University of South Carolina
Columbia, SC01-1998
Skills
- Agile Methodologies (Scrum)
- Cross-Functional
- Team Leadership
- Vendor Management
- Program Coordination
- IT Operations
- Service Delivery
- Process Improvement
- Incident & Problem Management
- Training & Onboarding
- Performance Metrics (KPIs)
- Stakeholder Communication
- Workforce Planning
- Continuous Improvement (Lean)
- Technical Support
- CRM Systems
- VoIP
- Disaster Recovery
Certification
Certified Scrum Master (CSM), Scrum Alliance, 03/01/26, 03/01/28, 001819621
Timeline
Distribution Supervisor
Legrand
05.2024 - Current
Inventory Lead
Legrand
03.2022 - 05.2024
Team Lead Trainer / 2nd Shift Receiving Lead
Legrand
09.2018 - 03.2022
Director of Baseball Operation/Head Coach
Charlotte Nationals
01.2013 - 01.2019
Senior Member of Technical Support, International Vendor Manager, and IT End User
MCI/Verizon
01.1998 - 01.2013
Trainer
APAC Tele-Services
01.1997 - 01.1998
Associate in Applied Science - Computer Technology – Networking & Information Technology
York Technical College
Coursework in Business Administration & Management -
University of South Carolina