Damariz Hernandez
Waldorf,MD
Summary
I am a dedicated and results-driven professional seeking a position in your company, leveraging extensive experience in retail management and a proven track record of achieving operational excellence, driving team performance, and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Department Supervisor
The Home Depot
03.2018 - Current
- Led a team of 19 associates providing excellent customer service, achieving a 36 % increase in customer satisfaction scores
- Implemented strategic merchandising initiatives, resulting in a 19% increase in average transaction value
- Oversaw inventory management, reducing stock shrinkage by 94% through improved tracking and loss prevention measures
- Completed specified safety training courses applicable to my role as Department Supervisor and followed all prevention policies and procedures hence increasing the safety score of my department by over 90%
- Conducted regular team training sessions on product knowledge, customer service, and safety protocols hence enhancing the department's productivity and my personal growth
- Worked as part of a team with Store Manager, Assistant Store Managers, Customer Experience Managers and Night Replenishment Managers to develop and implement strategies to promote associate adherence to expectations and performance goals
- Followed Hazardous Materials guidelines as described in SOP and ensured associates understand and follow these guidelines
Medical Receptionist
Charles County Dermatology Associates
03.2019 - 12.2021
- Managed the scheduling of appointments for patients, including follow-ups and consultations
- Coordinated with healthcare providers to optimize appointment availability
- Maintained patient registration, collected and verified patient information including personal details and insurance plans
- Maintained and updated patient's records and files
- Acted as a communication bridge between patients, healthcare providers, and other staff members
- Followed established protocols for handling emergencies, including contacting appropriate medical personnel, and facilitating patient care
Skills
- Fluent in English and Spanish
- Technology Proficiency
- Financial Acumen
- Safety Compliance
- Product Knowledge
- Strong Organizational Skills
- Problem-Solving
- Retail Operations
- Excellent Customer Service
- Leadership and Team Management
Timeline
Medical Receptionist
Charles County Dermatology Associates
03.2019 - 12.2021
Department Supervisor
The Home Depot
03.2018 - Current