Damarys Otero

●Direct day-to-day administrative and operational functions for 3 medical offices, providing guidance and leadership to over 12 employees and 6 doctors

● Maintain patient confidentiality, patient daily logs and handled all complaints directly by acknowledging and responding immediately. Informed the practice administrator when issues were not rectified in a timely matter

● Organized department huddles on a daily basis and meetings weekly, discussing current developments, admission updates, continuing education training and development for staff

● Recruited, hired, coached and trained all employees providing direct supervision and ongoing continued education when needed

● Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays ● Produced financial reports like balance sheets, cash flow statements and other financial analyses for presentation to leadership when needed

● Ordered all supplies and kept check on inventory levels

● Conducted and monitored routine office inspections to identify areas needing improvements as well as staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations

● Updated policies and procedures, maintaining compliance with all guidelines relating to HIPAA, payroll,benefits administration and general liability

● Handled multifaceted tasks as a front desk supervisor and insurance verification coordinator to a medical office
● Coordinated and maintained database updates for all patients

● Helped manage front desk reception area, courteously assisted patients with providing information needed regarding health insurance, referrals and co-payments

● Communicated with insurance companies to verify patient's eligibility for medical treatments ● Determined appropriateness of payers to protect organization and minimize risk

● Posted payments to accounts and maintained records

● Accurately entered all patient and insurance information into system using Centricity Software and Amazing Chart 's EMR

● Made contact with insurance carriers to discuss policies and individual patient benefit