Dameitra Hines, CPHT
Richmond,VA
Summary
Nationally certified and experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Handler Assistant
USPS, United States Postal Service
10.2023 - Current
- Implement quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items
- Implement quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed item
- Operate various types of machines used in the mail handling process safely and efficiently
- Labeled, weighed and processed mail and packages for efficient distribution
- Assist in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role
Pharmacy Technician II
Elevance Health
06.2022 - 03.2024
- Aided in medication therapy reviews by collecting and organizing patient data on drug usage patterns
- Supported customer needs by processing insurance claims quickly and accurately provided increase of med adherence and member satisfaction
- Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Answered incoming phone calls and made outbound calls addressed questions members
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Reimbursement Specialist
Children's Hospital Of Richmond At VCU
06.2018 - 08.2022
- Prevented delays and claim denials by correcting information prior to submission
- Completed prior authorization forms and appeals documentation
- Improved revenue collection pertaining to high cost medications that require prior authorization
- Initiated, followed-up, and proceed with approval and/or denials of prior authorizations efficiently via phone, secured fax and/or email
- Worked closely with nursing and physicians in order to obtain required documentation for prior authorization and billing
- Carried out benefit investigation and coordinated Patient Assistance Programs and/or copay cards for patients with high co-pays or those without insurance coverage
- Consulted with various health insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Holiday Clerk Assistant
USPS, United States Postal Service
09.2020 - 01.2021
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Verified transactions, product orders and shipping dates and entered information into databases and reports
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Used automated mail processing equipment to sort and collate mail
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
Clinical Pharmacy Technician/Prior Authorization Specialist
Magellan Healthcare Medicare Part D
12.2013 - 11.2018
- Determined appropriateness for medications
- Communicated decision to patients, physicians, physician's office staff, medical management staff and/or pharmacists
- Researched, resolved and documented prior authorization outcomes in pharmacy system
- Communicated selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to patients,physicians, physician's office staff, medical management staff and/or pharmacists
- Researched, resolved and documented physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management
Certified Pharmacy Technician
CVS Pharmacy
04.2013 - 02.2018
- Processed and submitted insurance claims into the pharmacy system
- Provided quality customer service to patients, insurance companies,pharmacist,nurses,and other healthcare related parties
- Performed all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Counted, measured and compounded medications following standard procedures
- Stocked, labeled, and inventoried medication to keep accurate records
Shipping and Receiving Clerk
Jacobson Companies
08.2012 - 01.2014
- Packed, sealed, labeled, and affixed postage using FedEx and Ups World ship online programs for shipping
- Moved freight, stock or other materials to and from storage or production areas, loading docks, or containers, by hand or using powered industrial trucks
- Made arrangements for pick-up by the carriers
- Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies and adjust errors
- Answered phones, checked in drivers and ordered follow ups on undeliverable items
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping
- Verified transactions, product orders and shipping dates and entered information into databases and reports
Education
General Studies Diploma -
George Wythe High School
Richmond, VA06.2001
Pharmacy Technician Program -
Richmond School of Health And Technology - RSHT
Richmond06.2005
Skills
- Ability to multi-task
- Professionalism and ethics
- Drug safety
- Strong communication, organizational & prioritization skills
- Telephone etiquette
- Judgment and decision making
- Med adherence/MTM
- Healthcare regulations understanding
- Confidentiality and HIPPA
- Problem analysis and problem solving
- Adaptability and ability to work under pressure
- Prior authorization knowledge
Certification
PTCB Pharmacy Technician Certificate
Timeline
Mail Handler Assistant
USPS, United States Postal Service
10.2023 - Current
Pharmacy Technician II
Elevance Health
06.2022 - 03.2024
Holiday Clerk Assistant
USPS, United States Postal Service
09.2020 - 01.2021
Reimbursement Specialist
Children's Hospital Of Richmond At VCU
06.2018 - 08.2022
Clinical Pharmacy Technician/Prior Authorization Specialist
Magellan Healthcare Medicare Part D
12.2013 - 11.2018
Certified Pharmacy Technician
CVS Pharmacy
04.2013 - 02.2018
Shipping and Receiving Clerk
Jacobson Companies
08.2012 - 01.2014
General Studies Diploma -
George Wythe High School
Pharmacy Technician Program -
Richmond School of Health And Technology - RSHT