India Jackson
Miami,Florida
Summary
Organizational strengths Detail-oriented Critical thinking Written and verbal communication Record keeping and data input Supervision Proficiency in Microsoft, Office Excellent multi-tasker Communications Resource information Avaya software customer management systems Reading comprehension Flexible scheduling Inbound and outbound calling Dependable and reliable Coordination Courteous demeanor Strong communication skills Superior organization skills Prioritization Document control Documentation and paperwork Proofreading Proficient in MS Office Typing proficiency Effective communication skills Personnel training and development Cheerful and energetic Problem resolution Adaptive team player Customer service Spreadsheets Effective team player Relationship development Computer proficiency Filing Data entry Microsoft Outlook Multi-Task Management Telephone etiquette Program knowledge Advocacy and Counseling Microsoft PowerPoint Organized Office equipment proficiency Microsoft Excel Time management Process improvement Data collection Project organization Research Grammar Microsoft Word
Overview
8
8
years of professional experience
Work History
Mail Handler Assistant
United States Postal Service, USPS
Miami , Fl
11.2023 - Current
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Security Officer
Kent Security
Miami, FL
09.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Eligibility Specialist
Department of Children and Families
Miami, FL, US
01.2023 - 09.2023
- Actively sought out opportunities for personal growth and development
- Dealt with all customer service issues courteously and in accordance with company policies
- Conducted interviews with applicants and explained the scope of various benefits that were available
- Provided prompt and courteous assistance to customers in person and over the phone
- Communicated with people from various cultures and backgrounds during the application process
- Reviewed applications for various aid programs and determined which individuals met the eligibility requirements
- Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills
- Followed guidelines when reviewing applicant data to determine eligibility for financial assistance
- Set up meetings with applicants to collect information and explain the benefits process
- Educated patients on eligibility and affordability options by providing insightful information
Road Crew
Capstone Logistics Headquarters
Peachtree Corners, GA, US
06.2021 - 09.2022
- Double-checked the data's accuracy and integrity
- Examined departmental documents to determine how they should be distributed and filed
- Volunteered for any position that would allow me to get the job done quickly, such as loader operator
- Increased customer satisfaction by coming up with new ways to solve problems
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Developed a reputation for punctuality and hard work
- Properly operated all heavy equipment in accordance with the employer's safety requirements
- Created a new employee evaluation process that resulted in significant performance improvements
- Conducted an initial client assessment and analysis to begin the research process
- Site evaluations, customer surveys, and team audits were all things I did
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Management recognized me for providing outstanding customer service
- Gave other workers instructions to keep operations safe and accurate
- Working with team members and customers to find workable solutions improved operations
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
Order Selector
Capstone Logistics Headquarters
Peachtree Corners, GA, US
06.2021 - 09.2022
- Was in charge of organizing, palletizing, and transporting completed packages
- Placed packed boxes on conveyor belts to be transported to shipping stations
- Noted potentially hazardous components inside packages and spoke with supervisors about my concerns
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents
- Looked over printed tickets or digital orders for item numbers and locations of merchandise
- I'm a meticulous Order Picker with previous experience in a variety of large warehouse settings
- Provided updated safety manuals for review and trained new warehouse employees on safety procedures
- Pre-assembled containers so that packing associates could choose them quickly
- Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners
- Collaborated with customers to pack items based on their specific desires and needs
- Used equipment like pallet jacks and hand trucks to move heavy boxes
- Kept my work areas tidy and clean to promote optimal productivity and safety standards
- Checked inbound and outbound shipments for accuracy and to avoid mistakes
- Promoted the use of RF scanners to quickly pick items and place them in the appropriate bins, reducing fulfillment errors
- Was quick to unload deliveries from trucks
- Rearranged boxes and aisles to create more floor space and allow forklift operators to move freely throughout the warehouse
- Was efficient in unloading deliveries from trucks
- Labeled boxes, crates, and containers with accurate order information, destinations, and codes to reduce shipping errors
- Alternated goods in inventory using the first-in/first-out method to keep shelves organized and properly stocked
- Carefully packed products in appropriate-sized boxes to avoid shifting and damage during transportation
Deli Clerk
Publix Supermarket
Miami, FL, US
06.2017 - 12.2021
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company
- Carefully listened to customer instructions and prepared orders based on their preferences
- Designed enticing food arrangements for party trays and custom orders
- Cleaned and sanitized dishes and utensils, ensuring that there were always enough supplies on hand to meet expected customer demand
- Effectively communicated with customers to plan large or specialized orders, offering recommendations, samples, and responses to specific requests
- Kept my workspaces clean and trash-free to maximize productivity and safety
- Provided outstanding customer service to all guests, even during peak business periods, in order to increase retention
- Kept refrigerated and frozen items at the proper temperatures to comply with food safety regulations
- Meticulously prepared orders by slicing, weighing, and packaging cheeses and meats, and I calculated prices accurately
- Gave customers product samples in exchange for their feedback, which resulted in more sales
- Checked equipment like refrigerators and warming lamps for compliance with safe operating levels every 4 hours
- Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order
- Greeted customers at the deli counter and helped them with their orders and questions
- Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs
- Ensured that refrigerated and frozen items were properly stored at the proper temperatures to comply with food safety regulations
- Created attractive displays in cases and other customer-facing areas to promote new or high-value food items
- Prepared ingredients and restocked supplies in preparation for anticipated busy periods during downtimes
- Handled special orders for event catering and party trays, advising customers on additional items, condiments, and garnishes as needed
- Calculated the total number of items required to assemble party trays and placed inventory orders
- Maintained proper signage and pricing information for displays, cases, and counters
- Answered phone calls from customers inquiring about available products and services and assisted them in making informed decisions
- Was able to handle frantic, fast-paced situations and agitated customers while remaining professional and calm
- Kept track of expiration dates, rotated stock, and followed proper storage procedures to keep food from spoiling
Education
Some college - Public Relations
Barry University
Miami Shores, FLSkills
- Excellent computer skills
- Telephone etiquette
- Competencies in operating multi-line phone systems
- Taking orders
- Updating documentation
- Strong mathematical aptitude
- Sales
- Customer service
- Inventory management
- Critical thinking
- Problem-solving
- Ability to plan and organize activities
- Ability to provide excellent customer service
- Well-organized
- Excellent communication skills
- Multitasking skills
- Skilled at staff training
- Building rapport with clients
- Self-starter
- Ability to establish and maintain trusting relationships
- Dedicated to achieving established targets
- Team goals
- Highly organized
- Efficient
- Outstanding multitasking abilities
- Motivated professional
- Managing and monitoring member and group eligibility information
- Detail-oriented
- Proficiency in Microsoft Office
- Excellent multi-tasker
- Resource information
- Avaya software customer management systems
- Reading comprehension
- Flexible scheduling
- Inbound and outbound calling
- Dependable
- Reliable
- Coordination
- Courteous demeanor
- Strong communication skills
- Superior organization skills
- Prioritization
- Document control
- Documentation
- Paperwork
- Proofreading
- Typing proficiency
- Effective communication skills
- Personnel training and development
- Cheerful
- Energetic
- Problem resolution
- Adaptive team player
- Spreadsheets
- Effective team player
- Relationship development
- Computer proficiency
- Filing
- Data entry
- Microsoft Outlook
- Multi-Task Management
- Program knowledge
- Advocacy and Counseling
- Microsoft PowerPoint
- Organized
- Office equipment proficiency
- Microsoft Excel
- Time management
- Process improvement
- Data collection
- Project organization
- Research
- Grammar
- Microsoft Word
Timeline
Mail Handler Assistant
United States Postal Service, USPS
11.2023 - Current
Security Officer
Kent Security
09.2023 - 12.2023
Eligibility Specialist
Department of Children and Families
01.2023 - 09.2023
Road Crew
Capstone Logistics Headquarters
06.2021 - 09.2022
Order Selector
Capstone Logistics Headquarters
06.2021 - 09.2022
Deli Clerk
Publix Supermarket
06.2017 - 12.2021
Some college - Public Relations
Barry University