Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

DAMEN HAGELGANS

Union City,MI

Summary

Reliable and dynamic Service Associate with a 9 month background in sales and customer service. Strong sense of professional responsibility. Pursues opportunities to learn new skills and contribute to group success.

Overview

1
year of professional experience

Work History

Kohl's

Service Associate
07.2022 - Current

Job overview

  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Helped reduce team service loads by teaching customers strategies for completing transactions in-store or through web portals.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Loaded and stocked merchandise to be shipped out.

Education

Kellogg Community College, Marshall High School
Battle Creek, MI

Associate of General Studies from General Studies
05.2023

University Overview

Involved in Dual Enrollment program with Kellogg Community College since Junior year of attending Marshall High School.

Skills

  • Stocking and Replenishing
  • Integrity and Dependability
  • Packing Optimization
  • Active Listening
  • Skilled in orchestrating teamwork between multiple new people from experience in leading
  • Sales Experience
  • Customer Support
  • Handling Returns and Refunds
  • Till Counting
  • Proficiency in Google Docs
  • Extensive experience in handling videography for filming throughout multiple years of involvement with the High School Football Program

Timeline

Service Associate

Kohl's
07.2022 - Current

Kellogg Community College, Marshall High School

Associate of General Studies from General Studies
DAMEN HAGELGANS