D'ameon Christopher-Johnson

Work History

Sr. FC Project Lead (C3) Outbound Operations

Chewy, Inc

10.2024 - 03.2026

Accountable for overseeing a team of more than sixty-five (65) fulfillment center associates engaged in outbound operations related to order fulfillment, which encompassed the activities of picking, packing, and shipping.
Managed daily fulfillment center operations, prioritizing workload, labor planning, and resource allocation to meet business demands.
Monitored and analyzed key performance indicators (KPIs) such as productivity, accuracy, and throughput to drive continuous improvement and operational efficiency.
Coordinated and executed process improvement initiatives to streamline workflows, reduce errors, and increase overall fulfillment center performance.
Contributed to the administration and supervision of inventory control procedures, that included executing cycle counts, carrying out audits, and addressing discrepancies, all with the objective of maintaining elevated standards of inventory accuracy and reducing losses.
Trained, coached, and mentored team members and new FC Leads on standard operating procedures (SOPs), safety protocols, and performance expectations.
Enforced workplace safety standards (OSHA compliance) and maintained a clean, organized, and hazard-free work environment.
Collaborated with cross-functional teams including inventory and inbound operations to improve processes and resolve operational challenges.
Assisted in planning and executing fulfillment center projects, managing timelines, tracking progress, and ensuring successful implementation.
Utilized Warehouse Management Systems (WMS) to manage inventory flow, track shipments, and optimize order accuracy and fulfillment speed.
Indirect Report(s): 65+

Station Area Manager (L5) DSSC Operations

Amazon.com, Inc

07.2020 - 08.2024

Oversaw the daily operations within a high-volume delivery station and sorting facility, managing the procedures relating to inbound and outbound logistics as well as Last-Mile delivery.
Managed a team consisting of over one-hundred eighteen (118) associates, which included both salaried and hourly leaders spanning various operational areas.
Supervised critical operational activities that included dock operations, sortation processes, delivery functions, and yard management.
Conducted oversight and evaluation of key performance indicators (KPIs) including productivity, throughput, cycle time, and on-time delivery dispatch to guarantee service level agreements (SLAs).
Developed and executed labor planning and workforce scheduling strategies aligned with forecasted volume and peak demand.
Utilized Kronos Workforce Management System to audit timekeeping, ensure labor compliance, and identify discrepancies.
Spearheaded ongoing improvement initiatives through the execution of root cause analyses and the implementation of process enhancements aimed at increasing efficiency and minimizing operational defects.
Partnered cross-functionally with Warehouse Safety, Loss Prevention, Field Quality Assurance, HR Business Partner, and Process Engineering (ACES) to optimize operations and maintain compliance.
Supervised site inventory, proficiently overseeing a monthly purchasing operational budget of $10,000, and a dedicated budget of $5,000 for associate and community engagement initiatives.
Collaborated with external vendors to oversee facility maintenance and upkeep.
Conducted performance management activities, including 1:1 coaching, performance reviews, and succession planning for leadership and hourly staff.
Generated and presented operational Bridge Reports to senior leadership, highlighting performance gaps and corrective action plans.
Enhanced associate engagement and retention by implementing mentorship programs, addressing conflicts effectively, and promoting career development initiatives.
Direct Report(s): 118+

Program Manager (L5) Field Quality Assurance

Amazon.com, Inc

02.2020 - 07.2020

Oversaw field logistics operations for Last-Mile delivery across various areas, including Northern Colorado and Cheyenne, Wyoming. Subsequently, this role expanded to incorporate the combined regions of Northern and Central Florida, resulting in significant improvements in overall delivery efficiency.
Contributed substantially to the establishment of over ten (10) AMZL Last-Mile delivery stations across the country, facilitating operational readiness, standardizing procedures, and ensuring coordinated collaboration among multiple functional teams.
Improved On-Time Dispatch performance by optimizing workflows, enhancing leadership responsibility, and increasing the efficiency of Delivery Service Partners (DSPs).
Identified, devised, and executed solutions aimed at enhancing delivery quality and reducing defects.
Decreased customer complaints through the examination of underlying causes and spearheading collaborative initiatives aimed at addressing service and delivery challenges.
Direct Report(s): 15

Acting Area Mgr,. (L4) Fleet Training & Management

Amazon.com, Inc

08.2019 - 02.2020

Supervised a team of Driver Trainers across three (3) delivery stations responsible for delivering both theoretical and practical instruction to newly recruited Delivery Associates. This training covered vital subjects including safety procedures, vehicle operation, effective delivery practices, professional behavior, and compliance with regulations established by the U.S. Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA).
As the Acting Area Manager, I undertook the additional responsibility of evaluating and verifying documentation pertaining to vehicle operators, safety reports, inspections, and maintenance records. This role required an in-depth review of the weekly Vehicle Condition Reports (VCR) to confirm adherence to established standards.
Consistently contributed to the advancement of training programs by augmenting the curriculum's effectiveness, reinforcing adherence to safety regulations, and elevating the overall performance of Delivery Associates.
In addition, I oversaw the procurement, allocation, and assignment of new commercial fleet vehicles to Delivery Service Partners.
Direct Report(s): 7

S.D.S Team Mgr,. (L4) Multi-Station Customer Srv.

Amazon.com, Inc

11.2017 - 08.2019

Served as the primary customer interface, collaborating cross-functionally with Tier II Customer Service, Field Quality Assurance, and On-The-Road (OTR) Logistics teams to resolve complex delivery issues.
Directed intake and resolution of escalated Executive Customer Relations cases, leading cross-functional investigations with Delivery Station Liaisons (DSLs) across Texas, Arizona, and New Mexico.
Executed thorough investigations into complaints related to consumer and business deliveries, utilizing data analysis and research techniques to identify root causes and enable swift resolutions.
Partnered with Tier II Customer Service, AMZL On-The-Road Logistics, and the Field Quality Assurance Team to ensure alignment on case findings and corrective actions.
Applied strong analytical and problem-solving skills to efficiently resolve high-priority delivery issues, improving customer satisfaction and operational performance.
Direct Report(s): 30

FC Process Assistant (L3) Robotics Unit

Amazon.com, Inc

08.2017 - 11.2017

Supervised a team of technicians performing testing, diagnostics, repairs, and inspections, ensuring full compliance with engineering, quality, and safety standards.
Planned, coordinated, and prioritized daily operations to support testing, repair workflows, and improving efficiency and turnaround times.
Monitored and evaluated team performance against quality and compliance benchmarks, consistently meeting or exceeding key performance indicators.
Attended daily cross-functional meetings to align with engineering, quality, and operations teams, driving effective communication and rapid issue resolution.
Oversaw the transition of shifts by ensuring precise documentation and clear reporting, thereby facilitating the continuity of operations.
Cultivated and sustained a comprehensive understanding of warehouse operations, encompassing stowage, picking, and cycle counting, to enhance inventory precision and improve workflow efficiency.
Certified to operate material handling equipment, including stand-up forklifts, cherry pickers, and electric pallet jacks.
Indirect Report(s): 10

TCI Receiving Clerk (Will Call)

C&S Wholesale Grocers, Inc

11.2016 - 04.2017

Directed incoming CDL drivers to appropriate loading bays, ensuring efficient coordination of inbound and outbound freight operations.
Accurately entered purchase orders and real-time inventory data into NetSuite WMS (ERP), supporting inventory tracking, cycle counts, and cross-departmental communication.
Communicated with customers, vendors, and internal teams to resolve issues related to damaged goods, shortages, and non-conforming shipments.
Processed Accounts Receivable transactions, including Net 30/60 invoice payments via check and cash, maintaining accurate financial records.
Collaborated with order selectors to ensure accurate picking, packing, and palletizing of customer orders by verifying quantities and specifications.
Coordinated the movement of completed orders to designated staging areas, ensuring timely and accurate outbound shipments.
Indirect Report(s): 2

District Loss Prevention Manager

Big Lots Stores, Inc

11.2014 - 11.2016

Spearheaded a comprehensive asset protection strategy across the district aimed at minimizing financial losses attributed to theft, fraud, and operational risks, while simultaneously ensuring adherence to safety and environmental regulations.
Leveraged advanced tools and analytics including CCTV systems, AWS cloud-based surveillance, and exception reporting to identify and investigate incidents of internal and external theft.
Strengthened store-level security by auditing physical safeguards and Electronic Article Surveillance (EAS) systems (Acousto-Magnetic/Electromagnetic), while promoting a proactive shrink-reduction culture across all assigned locations.
Partnered with store leadership to implement loss prevention initiatives that improved operational integrity and risk awareness.
Conducted detailed investigations, preparing comprehensive case reports documenting apprehensions, evidence, and recovery outcomes.
Collaborated closely with local, state, and federal law enforcement agencies, and provided testimony in criminal and civil proceedings as required.
Championed workplace safety by identifying and reporting hazardous conditions, ensuring timely resolution to minimize risk to associates, customers, and vendors. Escalated critical issues to senior safety leadership to maintain compliance and protect company assets.
Direct Report(s): 4

Summary

Overview

Work History

Sr. FC Project Lead (C3) Outbound Operations

Station Area Manager (L5) DSSC Operations

Program Manager (L5) Field Quality Assurance

Acting Area Mgr,. (L4) Fleet Training & Management

S.D.S Team Mgr,. (L4) Multi-Station Customer Srv.

FC Process Assistant (L3) Robotics Unit

TCI Receiving Clerk (Will Call)

District Loss Prevention Manager

Education

High School Diploma -

Bachelor of Science - Business Administration And Management

Skills

Timeline

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