Summary
Overview
Work History
Education
Skills
Leadership and Volunteer
Timeline
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Dameon Robinson

Allentown,PA

Summary

Dynamic professional with a proven track record in enhancing customer experience and sales operations, notably at OrangeTheory Fitness where I resolved 95% of membership issues on first contact. Expert in interpersonal communication and digital marketing, I excel in leadership, customer retention, and driving customer satisfaction through innovative strategies.

Overview

4
4
years of professional experience

Work History

Sales Ambassador

OrangeTheory Fitness
Smyrna, GA
12.2023 - 06.2024
  • Resolved 95% of membership issues on first contact
  • Developed and maintained a book of leads and built relationships
  • Managed customer billing services accurately and timely
  • Guided members through safe onboarding processes

Customer Service Representative

American Honda Finance Corporation
Alpharetta, GA
03.2023 - 12.2023
  • Resolved customer inquiries and complaints swiftly
  • Delivered primary support to internal and external clients
  • Improved customer service by addressing customer needs
  • Implemented forward-thinking strategies to maintain high customer satisfaction levels

Host/To-Go Specialist/Server

Applebee's Neighborhood Bar and Grill
Trexlertown, PA
10.2020 - 02.2023
  • Consistently fulfilled customer orders correctly
  • Assisted management in resolving customer complaints at a high success rate
  • Maintained a clean, respectable work environment
  • Provided quality and friendly customer service

Education

MASTER OF ARTS - COMMUNICATIONS AND DIGITAL MEDIA STUDIES

Liberty University
Lynchburg, VA
12.2024

BACHELOR OF ARTS - COMMUNICATION STUDIES

Kutztown University of Pennsylvania
Kutztown, PA
05.2022

Skills

  • Interpersonal Communication Skills
  • Customer Service
  • Sales training
  • Coaching and mentoring
  • Customer experience enhancement
  • Leadership
  • Teamwork
  • Problem solving
  • Effective Time Management
  • Critical Thinking
  • Precision in Work
  • Customer retention
  • Data entry
  • Customer Engagement
  • Sales Operations
  • Membership Services
  • Digital Marketing

Leadership and Volunteer

Head Basketball Coach 

Smyrna Basketball Association                                                                               08/2023 - 06/2024

  • Provided positive leadership and skills.
  • Built rapport with coaches and board members.
  • Lead team of young athletes to enhance skills and development.
  • Boosted individual players performance through teaching and demonstration.

Timeline

Sales Ambassador

OrangeTheory Fitness
12.2023 - 06.2024

Customer Service Representative

American Honda Finance Corporation
03.2023 - 12.2023

Host/To-Go Specialist/Server

Applebee's Neighborhood Bar and Grill
10.2020 - 02.2023

MASTER OF ARTS - COMMUNICATIONS AND DIGITAL MEDIA STUDIES

Liberty University

BACHELOR OF ARTS - COMMUNICATION STUDIES

Kutztown University of Pennsylvania

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Dameon Robinson