Kailyn Stoyanov
Sterling Heights
Summary
Adaptable and efficient team player with a versatile background in customer service. Recognized for excellence in multitasking and driving sales goals through collaboration. Prepared to support organizational objectives and enhance customer loyalty.
Overview
6
6
years of professional experience
Work History
Sales Ambassador
Lush Cosmetics
Troy, MI
08.2024 - Current
- Assisted in maintaining store visual standards and merchandising strategies.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on product features and answered questions regarding product use.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Seamlessly transitioned between different roles within the sales team as needed, proving adaptability and versatility in driving success across various functions.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Efficiently executed closing procedures for shop floor to ensure optimal operational readiness.
- Engaged customers in discussions about company's core values to enhance brand loyalty.
Team Member
Chipotle
Sterling Heights, MI
06.2023 - 08.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Sanitized tables, chairs and drink fountain areas after customer use and periodically throughout day.
Server
American House Senior Living Communities
Sterling Heights, MI
12.2019 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to resident needs.
- Cultivated warm relationships with residents.
- Enhanced resident satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on dining room and kitchen standards.
Education
Associate of Applied Science - Pastry Arts
Macomb Community College
Warren, MI08-2026
Skills
- Upselling strategies
- Customer service
- Time management
- Interpersonal communication skills
- Product and service knowledge
- Teamwork and Collaboration
- Efficiency
- Flexibility
Timeline
Sales Ambassador
Lush Cosmetics
08.2024 - Current
Team Member
Chipotle
06.2023 - 08.2023
Server
American House Senior Living Communities
12.2019 - 12.2022
Associate of Applied Science - Pastry Arts
Macomb Community College