Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Damia Morse

Farmington Hills,MI

Summary

Dedicated and reliable individual with 5+ years of mental health and criminal justice experience. Supported numerous patients and residents in both large residential facilities and community-based treatment centers. Superb communications skills and a compassionate nature enabled positive outcomes in challenging environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Juvenile Detention Specialist

Wayne County Government
01.2024 - Current
  • Assist in educational programs, providing academic support and tutoring services to improve resident performance in school.
  • Supervise residents during meals, recreation and other activities.
  • Provide assistance and guidance to residents regarding daily activities.
  • Establish positive working relationships and maintain boundaries with residents.
  • Conduct security checks of residents and living areas.
  • Document resident behavior and activities in logbooks as well as prepare reports to document incidents and violations.
  • Make rounds at specified intervals and participate in head counts and roll calls.
  • Respond to emergency situations and de-escalate hostile confrontations.
  • Assist in intake and release of residents.
  • Restrain juvenile inmates when disturbances required physical intervention.

Customer Service Representative

Blue Cross Blue Shield
04.2023 - 08.2023
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Handled customer inquiries on claims. grievances, appeals, and billing.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.

Regional TMS Technician

Greenbrook TMS NeuroHealth Centers
02.2022 - 03.2023
  • Scheduled patient appointments with medical scheduling software and collected patient payments for treatment.
  • Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
  • Maintained accurate records of each treatment session and patient charts/medical records ensuring that all data was available for future reference or research purposes.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Collaborated with psychiatrist to provide individualized treatments plans for each patient.
  • Participated in interdisciplinary meetings with other healthcare providers, sharing insights on patient progress and adjusting treatment plans as needed.

Forensic Assistant

State of Michigan - Center for Forensic Psychiatry
01.2020 - 02.2022
  • Participated as a member of a unit treatment team in implementing patients individualized treatment programs.
  • Oversaw and participated in recreational activities with patients in a therapeutic manner,
  • Observed patients activities to detect unusual or prohibited behavior, which might be a threat to the safety of patients, employees, visitors, or the security of the facility,
  • Attempted to modify patients attitude and behavior through therapeutic interpersonal one-on-one or group interaction.
  • Participated in restraints and emergency runs to ensure patient and staff safety on the units.

Behavior Technician

Gateway Pediatric Therapy
11.2019 - 01.2020
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Facilitated social skills development in group settings, fostering improved peer interactions.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Education

Bachelor of Science - Psychology

Central Michigan University
Mount Pleasant, MI
12.2019

High School Diploma -

Harrison High School
Farmington Hills, MI
05.2015

Skills

  • Youth Counseling
  • Positive Reinforcement
  • Mental Health Support
  • De-Escalation Techniques
  • Customer Service
  • Problem-Solving Abilities
  • Critical Thinking
  • Data Collection and Entry
  • Microsoft Office
  • Appointment Scheduling
  • Building Rapport

Certification

  • CPR/BLS Certified (February 2024-February 2026)
  • Handle with Care Certified - Patient Restraint Techniques (February 2024-February 2025)

Timeline

Juvenile Detention Specialist

Wayne County Government
01.2024 - Current

Customer Service Representative

Blue Cross Blue Shield
04.2023 - 08.2023

Regional TMS Technician

Greenbrook TMS NeuroHealth Centers
02.2022 - 03.2023

Forensic Assistant

State of Michigan - Center for Forensic Psychiatry
01.2020 - 02.2022

Behavior Technician

Gateway Pediatric Therapy
11.2019 - 01.2020

Bachelor of Science - Psychology

Central Michigan University

High School Diploma -

Harrison High School

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Damia Morse