Dedicated and reliable individual with 5+ years of mental health and criminal justice experience. Supported numerous patients and residents in both large residential facilities and community-based treatment centers. Superb communications skills and a compassionate nature enabled positive outcomes in challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Juvenile Detention Specialist
Wayne County Government
01.2024 - Current
Assist in educational programs, providing academic support and tutoring services to improve resident performance in school.
Supervise residents during meals, recreation and other activities.
Provide assistance and guidance to residents regarding daily activities.
Establish positive working relationships and maintain boundaries with residents.
Conduct security checks of residents and living areas.
Document resident behavior and activities in logbooks as well as prepare reports to document incidents and violations.
Make rounds at specified intervals and participate in head counts and roll calls.
Respond to emergency situations and de-escalate hostile confrontations.
Assist in intake and release of residents.
Restrain juvenile inmates when disturbances required physical intervention.
Customer Service Representative
Blue Cross Blue Shield
04.2023 - 08.2023
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Handled customer inquiries on claims. grievances, appeals, and billing.
Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Maintained accurate records of customer interactions, ensuring proper documentation within the company's database.
Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Regional TMS Technician
Greenbrook TMS NeuroHealth Centers
02.2022 - 03.2023
Scheduled patient appointments with medical scheduling software and collected patient payments for treatment.
Ensured compliance with all regulatory requirements related to TMS therapy, including HIPAA regulations, licensing standards, and safety guidelines.
Maintained accurate records of each treatment session and patient charts/medical records ensuring that all data was available for future reference or research purposes.
Monitored patient vital signs, lab results and other indicators of health.
Operated and maintained medical equipment used to diagnose and treat patients.
Collaborated with psychiatrist to provide individualized treatments plans for each patient.
Participated in interdisciplinary meetings with other healthcare providers, sharing insights on patient progress and adjusting treatment plans as needed.
Forensic Assistant
State of Michigan - Center for Forensic Psychiatry
01.2020 - 02.2022
Participated as a member of a unit treatment team in implementing patients individualized treatment programs.
Oversaw and participated in recreational activities with patients in a therapeutic manner,
Observed patients activities to detect unusual or prohibited behavior, which might be a threat to the safety of patients, employees, visitors, or the security of the facility,
Attempted to modify patients attitude and behavior through therapeutic interpersonal one-on-one or group interaction.
Participated in restraints and emergency runs to ensure patient and staff safety on the units.
Behavior Technician
Gateway Pediatric Therapy
11.2019 - 01.2020
Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Facilitated social skills development in group settings, fostering improved peer interactions.
Supported patient confidentiality in accordance with HIPAA regulations.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI
12.2019
High School Diploma -
Harrison High School
Farmington Hills, MI
05.2015
Skills
Youth Counseling
Positive Reinforcement
Mental Health Support
De-Escalation Techniques
Customer Service
Problem-Solving Abilities
Critical Thinking
Data Collection and Entry
Microsoft Office
Appointment Scheduling
Building Rapport
Certification
CPR/BLS Certified (February 2024-February 2026)
Handle with Care Certified - Patient Restraint Techniques (February 2024-February 2025)
Timeline
Juvenile Detention Specialist
Wayne County Government
01.2024 - Current
Customer Service Representative
Blue Cross Blue Shield
04.2023 - 08.2023
Regional TMS Technician
Greenbrook TMS NeuroHealth Centers
02.2022 - 03.2023
Forensic Assistant
State of Michigan - Center for Forensic Psychiatry