Damian Basdeo
Managed Service, Technology
Houston,TX
Summary
Highly accomplished military veteran with 9 years of experience in the United States Navy. Demonstrated exceptional leadership skills while successfully leading multiple teams in a dynamic, fast-paced environment. Proven track record of achieving measurable results and implementing continuous progress improvement initiatives. Possess a comprehensive background in troubleshooting, analyzing, and training, driven by a passion for continued learning and advancement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Managed Service Technician
True North ITG
09.2024 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Technical Support Analyst
Texas Children’s Hospital
06.2023 - 09.2024
- Lead role in Microsoft Windows 10 deployment project for over 250 computers
- Developed customer service satisfaction survey for continuous improvement efforts
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Diagnosed system hardware and software problems using advanced root-cause analysis
- Established user access and permissions utilizing Active Directory, Etrust Admin Manager, DRA-NetIQ and Exchange System Manager
- VPN Protocols | Incident Response |Security Planning and Management |Analyze and interpret Log Files
- Configure security protocols for wireless networks | Intrusion detection/prevention systems
- Analyze system security and implement corrective measures to reduce risk
- Server and Application Virtualization | Microsoft Hyper-V, Oracle Virtual Box, and VMWare
- Server Redundancy and Fault Tolerance |RAID, NAS, and SAN Implementation
- Configure storage spaces |Install & manage virtualized servers |Security Windows & Linux-based servers
- Managing and maintaining the Active Directory accounts, SCCM, VIP Manager accounts
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Prepared technical responses to requests for quotes, assigning costs, timeframes, and alternative solutions.
Full Time Student, Information Technology Security Administration
MyComputerCareer
12.2022 - 07.2023
- Learned hands on Basic Network troubleshooting, Wireless Network Administration, and Active Directory Infrastructure
- Utilized GPO’s, User Account Maintenance, and Permissions while applying static IP addresses to multiple devices
- Hands-on learning in subnetting and IP Addressing including VLAN’s and Switching, Routing Protocols: RIPv2, OSPF, and EIGRP
- Demonstrated capability and capacity of integration and implementation of various networking setups
- Hands-on skills in installing, maintaining, and managing desktop/client and server operating systems
- Advanced device security, device mobility, and cloud services
- Installed operating systems & software
- Utilized tools like, Command line, Ping, Tracert, Firewalls, Networking Settings, and Control Panel
Operations Manager
Koala Insulations Inc.
01.2021 - 01.2023
- Managed day-to-day technical operations including repairing, upkeep, and inventory, supervised multiple sites and public relations
- Fostered a strong professional network and marketed to connect with location general managers
- Provided clarifications for management regarding complaints or concerns; analyzed all customer information to form data-driven decisions to address issues and improve service
- Assessed financial reports and statements regularly to update processes and operations for greater profitability
- Collaborated directly with Marketing President to plan and execute processes and procedures to help increase location income by 40%
- Managed and maintained Quality Control by directly supervising employees, company vehicles, equipment, tools, merchandise, purchases, and storage lockers
Operations Manager
Marine Repair Services Container Maintenance Corp
10.2019 - 12.2021
- Managed day-to-day technician operations including repairing, upkeep, and inventory, supervised multiple sites and public relations
- Established and administered annual budget with effective controls to prevent overages, minimizing burn rate, and support sustainability objectives
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Reduced average contract expenses by 10% through aggressive negotiations with vendors
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Directed day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives, and 18-member management team with related direct reports
District Manager
Sparkling Pool Service Inc.
02.2017 - 10.2019
- Accomplished a 15% increase in profits, turning a 5% rate into a highly lucrative and successful enterprise
- Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
- Assessed each location's individual and team performances, and analyzed data trends to determine the best methods to improve sales results
- Managed personnel issues and implemented appropriate corrective actions
Boatswain's Mate
UNITED STATES NAVY
07.2005 - 11.2014
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
- Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
- Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
- Assisted corporate or private vessels in distress during maritime rescue operations.
Education
Information Technology Security Administrator -
MyComputerCareer
07.2023
Associates of Marine Biology - undefined
Trident University International
01.2008
Skills
- Troubleshooting
- Data Analysis
- Policy Implementation
- Computer Hardware
- Remote Desktop
- Backup and Recover
- Imaging Desktops
- Communication
- Microsoft Office Suite
- Scripting/ Coding
- Windows 7/8/10
- Mac OS X
- IOS
- DNS
- DHCP
- Physical Security
- Logical Security
- Network Standards
- Protocols
- IPS/IDS
- Intrusion Prevention System
- Intrusion Detection System
- Disassemble and Reassemble desktop PCs
- RAM
- Hard Drives
- Motherboard
- Network Interface Cards
- Processors
- Microsoft Firewalls
- Malware Identification
- Vulnerability-scanning
- Antivirus tools
- Risk Analysis
- Cloud Security
- SQL Server
- IP
- LAN
- WAN
- ISP
- Firewalls
- Cisco ISE
- PKI
- Time tracking
- Work order prioritization
- Software configuration
- Technical support
- Client relationship management
- Microsoft Excel
Certification
Comptia A+
Timeline
Managed Service Technician
True North ITG
09.2024 - Current
Technical Support Analyst
Texas Children’s Hospital
06.2023 - 09.2024
Full Time Student, Information Technology Security Administration
MyComputerCareer
12.2022 - 07.2023
Operations Manager
Koala Insulations Inc.
01.2021 - 01.2023
Operations Manager
Marine Repair Services Container Maintenance Corp
10.2019 - 12.2021
District Manager
Sparkling Pool Service Inc.
02.2017 - 10.2019
Boatswain's Mate
UNITED STATES NAVY
07.2005 - 11.2014
Associates of Marine Biology - undefined
Trident University International
Comptia A+
Information Technology Security Administrator -
MyComputerCareer
Similar Profiles
Trevor RobinsTrevor Robins
Managed Service Engineer at True North ITGManaged Service Engineer at True North ITG
Chloe' CaldwellChloe' Caldwell
EHR Support Analyst II at Medical City Healthcare ITG-North Texas DivisonEHR Support Analyst II at Medical City Healthcare ITG-North Texas Divison
Jonathan BaileyJonathan Bailey
Marketing Manager at True North Sports + Entertainment, True North Sports + Entertainment LtdMarketing Manager at True North Sports + Entertainment, True North Sports + Entertainment Ltd