Damian Cooper
Gulfport,FL
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
The Sands of Treasure Island
05.2015 - 09.2024
- Collected room deposits, fees, and payments.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
Education
Vocational - Culinary Arts
Earle C. Clements Job Corps Center
Morganfield, KY06-2014
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Data Entry Efficiency
- Cash control
- Team Player
- Customer Service
- Food safety and sanitation
- Active listener
- Quality Control
- Adaptive and creative
Timeline
Front Desk Supervisor
The Sands of Treasure Island
05.2015 - 09.2024
Vocational - Culinary Arts
Earle C. Clements Job Corps Center
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