Damian Delgado
Terryville,CT
Summary
Dynamic and adaptable professional with proven expertise in guest relations management and POS systems, honed at The Lake House and Lake Compounce. Excelled in team collaboration and workflow optimization, significantly enhancing customer satisfaction. Skilled in leveraging sales expertise and upselling techniques to exceed targets. Committed to fostering positive guest experiences through exceptional service and efficiency.
Overview
1
1
year of professional experience
Work History
Server
The Lake House
Wolcott, CT
10.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Food and Beverage Team Member
Lake Compounce
Bristol, CT
03.2024 - 08.2024
- Organized inventory of food, beverage and supplies for efficient restocking and ordering.
- Provided excellent customer service to guests by taking orders, answering questions and making recommendations.
- Performed opening duties such as setting up the dining area, stocking condiments and preparing beverages.
- Prepared various menu items in accordance with recipes and standards.
- Maintained cleanliness of work area throughout shift including washing dishes, wiping down counters and cleaning floors.
- Assisted with closing duties such as cleaning equipment and restocking shelves.
Education
High School Diploma -
Crosby High School
Waterbury, CT06-2024
HVACR License - HVACR
Lincoln Technical Institute
New Britain, CTSkills
- Team collaboration
- Order accuracy
- Food running
- Customer feedback management
- Guest relations management
- Specials promotion
- Cleaning
- Workflow optimization
- Positive attitude
- Willingness to learn
- Team building
- Upselling techniques
- Account management
- Sales expertise
- Task prioritization
- Problem-solving
- Heavy lifting
- Adaptability and flexibility
- POS systems
- Money handling
Timeline
Server
The Lake House
10.2024 - Current
Food and Beverage Team Member
Lake Compounce
03.2024 - 08.2024
High School Diploma -
Crosby High School
HVACR License - HVACR
Lincoln Technical Institute
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