Damian Griffiths

• Created technical and sales training materials for staff and partners.
• Delivered online and on-site technical and sales training sessions to partners and new hires.
• Managed the US and global learning-management systems.

• Provided demos to new clients.
• Ascertained clients' needs.
• Matched queuing system functionality appropriately to clients' needs.
• Managed all aspects of projects until go-live.
• Provided technical backup support to installation technicians.

• Designed client-training courses
• Built comprehensive suite of interactive client e-learning materials
• Created video training materials for COVID-related Qmatic products.

• Provided system demonstrations for potential clients.
• Advised Qmatic sales department in technical matters.
• Liaised with customers to design appropriate and effective queuing systems.

• Provided on-site & online client training for end users, managers, and technicians.
• Created user guides, training videos and interactive e-learning materials.
• Created and managed the US Qmatic LMS.
• Trained new technicians to install & troubleshoot queuing systems.

• Installed new Qmatic systems
• Provided telephone support to clients to troubleshoot technical problems
• Visited clients to diagnose & fix technical problems.

• Taught Spanish to high-school students.

• Co-wrote a technical language program for pilots
• Designed and produced teaching materials.