Damian Kerstetter
Hampstead,NC
Summary
I recently retired from a 25 year career at Verizon where I worked as a service technician, a central office technician, and a cable splicing technician. I built a reputation for enhancing customer satisfaction through effective communication and high-quality workmanship. Proficient in fiber optic splicing and network troubleshooting, I am a focused, task oriented person who enjoys solving problems with experience, tenacity and creativity. I understand the value of teamwork and collaboration to achieve set goals. I have spent 25 years building a reputation as a capable, responsible and reliable employee at Verizon and I look forward to my next challenge.
Overview
25
25
years of professional experience
Work History
Cable Splicing Technician
Verizon
05.2000 - 05.2025
- Helped to develop and implement a business survey team that guided business customers through the telecommunications installation process, from ordering through installation completion.
- Increased customer satisfaction by coordinating communication between multiple groups to ensure that by the time service was due, it was exactly what the customer wanted.
- Install and test all physical aspects of computer networking system, including fiber optic cable, cat5, and coax.
- Install and provision networking equipment, such and routers and switches.
- Promoted company reputation for excellence through consistently high-quality workmanship in all cable splicing tasks performed.
- Install and troubleshoot fiber optic cable in the outside plant including the use of fusion splicers (single mode and ribbon), OTDR, and signal meters.
Education
No Degree - General Studies
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Annapolis High School
Annapolis, MD05-1991
Skills
- Bucket truck operation
- Fault location
- Fiber optic splicing (fusion and mechanical)
- Network troubleshooting
- Power tools operation
- Telecommunications
- Continuity testing
- Optical loss testing
- Electrical safety practices
- Schematic interpretation
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Cable Splicing Technician
Verizon
05.2000 - 05.2025
No Degree - General Studies
Anne Arundel Community College
High School Diploma -
Annapolis High School
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