CRAIG CLARK
Owings Mills
Summary
Proven Cable Splicing Technician with over 7 years at Verizon, enhancing field productivity and client retention through innovative solutions and strategic product promotion, leading to a significant revenue increase. Expert in emergency repairs and network troubleshooting, I excel in communication and problem-solving, ensuring high-quality service and operational excellence. Competent Telecommunications Technician bringing 20 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cable Splicing Technician
Verizon
11.2004 - Current
- Established high quality standards and drove field productivity to increase revenue.
- Implemented automated systems for client communications, records tracking and data transfer.
- Strategically promoted product features and benefits to clients to boost retention and revenue.
- Trained employees on organizational policies and practices to achieve continuity and effectiveness across teams.
- Restructured teams and developed enhanced installation procedures to optimize field productivity.
- Streamlined operations through effective management of work orders, logistics coordination and redline changes.
- Provided leadership to technicians and managed day-to-day operations, distributing work assignments, tracking work status and resolving issues.
- Established positive relationship with clients, efficiently and accurately processing repair paperwork and resolving technical discrepancies.
- Capitalized on upselling opportunities, saving thousands in shipping costs.
- Facilitated 20% increase in revenue through effective product and service promotion.
- Engaged in proactive problem solving, positively impacting business direction and managerial effectiveness.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Performed preventive maintenance of telecommunications equipment.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked in FTTP construction fo over 7 years reading prints, splicing hubs for F1 and F2 cable to and from central offices all over Maryland.
- Worked in no light for over 5 years, accessing DTI, IVAPP, FTTP prints, as well as redlining for fiber adds and new construction.
- Working with managers, engineers, line crews, damage investigators, and contractors to replace sections of damaged cables, hubs, poles, etc..
- Utilized logical and critical thinking skills required for design problem analysis and proper sequential tasking required for agencies.
- Utilizing computer assisted drafting tools where available.
- worked FIOS and Copper I & M for more than 7 years.
- Excellent with customers and the service of working with them.
Education
High School Diploma -
Northern Senior High School
2201 Pinewood Rd.06.1993
High School Diploma -
Northern Senior High School
2201 Pinewood Rd.06.1993
Skills
- Emergency Repairs
- Bucket truck operation
- Power Tools Operation
- OSHA Compliance
- Network Troubleshooting
- Hand-tool proficiency
- Excellent Communication
- Problem-solving aptitude
- Problem-Solving
- Analytical Skills
- Attention to Detail
- Reliability
Accomplishments
- Achieved letters of commendation by completing cable damages, installations, and repairs with accuracy and efficiency.
- Supervised team of 6 staff members.
Certification
- CPR and First Aid Training
Timeline
Cable Splicing Technician
Verizon
11.2004 - Current
High School Diploma -
Northern Senior High School
High School Diploma -
Northern Senior High School
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