Sergio Saucedo
Amarillo,TX
Summary
Dedicated and passionate professional with a proven track record in organizational excellence, seeking to leverage expertise as a Senior Specialist OSP Design Engineer. Committed to driving team success and achieving company objectives through innovative solutions and collaboration. Strong analytical skills and a detail-oriented approach ensure high-quality project outcomes. Eager to contribute to a dynamic team and support the advancement of organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cable Splicing Technician
AT&T
02.2021 - Current
- Responded to service requests during and after business hours.
- Worked directly with contractors to restructure programs while driving on-time deliverables within budget parameters on complex projects.
- Implemented automated systems for client communications, records tracking and data transfer.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Performed preventive maintenance of telecommunications equipment.
Combination Technician
AT&T
04.2018 - 02.2021
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
Leveraged Service Representative
AT&T
01.2014 - 04.2018
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelors - Business Management
Western Governors University
Salt Lake City, UT09.2013
Associates - Business Administration
Amarillo College
Amarillo, TX05.2010
Skills
- Team Building
- Bilingual
- Telecommunications systems
- Microsoft Office Suite
- Continuity testing
- Schematic interpretation
- Telecommunications
- Emergency repairs
- Project management
- Network troubleshooting
- Equipment calibration
- Grounding procedures
- Power tools operation
- Bucket truck operation
Certification
TKT Certified
Languages
Spanish
Professional Working
Timeline
Cable Splicing Technician
AT&T
02.2021 - Current
Combination Technician
AT&T
04.2018 - 02.2021
Leveraged Service Representative
AT&T
01.2014 - 04.2018
Associates - Business Administration
Amarillo College
Bachelors - Business Management
Western Governors University