Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Damian Mercado

Sayreville

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Janitorial Lead

AMC Theatres
01.2023 - 01.2025
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
  • Streamlined inventory management with systematic organization of cleaning supplies and equipment.

Geek Squad

Best Buy
02.2021 - 12.2023
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • fixed most computer related issues used problem solving skills to find and fix computer's issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

The Wireless Experience/at&t
04.2019 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Forklift Loader Operator

Wayfair
12.2017 - 08.2019
  • Completed daily forklift inspections, ensuring proper functionality before starting work shifts.
  • Packed items into appropriate containers for shipment.
  • Participated in regular team meetings to stay informed about company updates, process changes, and warehouse objectives.
  • Maintained open lines of communication with supervisors to report progress, address challenges, and offer suggestions for improvement.

Cashier

Shop Rite Food Market
09.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Member

White Castle
10.2015 - 11.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

East Brunswick Magnet High School
East Brunswick, NJ
06-2015

Skills

  • Cleaning expertise
  • Chemical handling
  • Restroom cleaning
  • Sanitation standards
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Team management
  • Complaint handling
  • Retail knowledge
  • Retail services

Languages

Spanish
Native or Bilingual

Timeline

Janitorial Lead

AMC Theatres
01.2023 - 01.2025

Geek Squad

Best Buy
02.2021 - 12.2023

Sales Associate

The Wireless Experience/at&t
04.2019 - 01.2021

Forklift Loader Operator

Wayfair
12.2017 - 08.2019

Cashier

Shop Rite Food Market
09.2016 - 10.2017

Team Member

White Castle
10.2015 - 11.2016

High School Diploma -

East Brunswick Magnet High School

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