DAMIAN RIVERA
Brooklyn
Summary
Resourceful professional in Human Care Services with extensive experience supporting individuals with mental, physical, and medical challenges. Demonstrates exceptional communication and interpersonal skills, fostering strong relationships across diverse populations. Proven problem solver with the ability to work independently or collaboratively within a team. Proficient in Microsoft Word, internet research, and social media, ready to leverage fifteen years of expertise in a workforce development organization.
Overview
26
26
years of professional experience
Work History
Lead Bilingual Admin
Fidé Pilot Agency With DocGo
Brooklyn
10.2023 - 02.2025
- Streamlined guest and client intake and discharge processes, enhancing service efficiency.
- Registered guests into computer system, ensuring accurate data entry and record management.
- Organized and distributed mail for guests, maintaining order and timely delivery.
- Facilitated migrant assessments and bilingual translation while performing various administrative duties.
- Executed daily responsibilities accurately, boosting operational productivity.
- Generated innovative ideas to improve team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Resolved customer issues promptly, prioritizing high satisfaction.
Armed Guard/Messenger
Brink's
Brooklyn
06.2014 - 08.2017
- Company Overview: Money Logistics Service
- Maintained the safety, security and control of the armored vehicle at all times.
- Transported money for drop off and pick up to and from all kinds of businesses on a daily basis by following all safety procedures.
- Prepared correspondence, accounting and financial documents for analysis.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Money Logistics Service
Education Assistant
Department of Education
Brooklyn
02.1999 - 05.2013
- Educated children that had difficulty learning and that were falling behind in school work.
- Aided ESL students through language difficulties by translating both English to Spanish.
- Also acted as a health assistant with the CPR certification for children with heart trouble.
Supervisor/Day Care Providers
Human Care Services For Families and Children Inc.
Brooklyn
07.2004 - 04.2009
- Assisted both special needs children and elderly as a caretaker: dispensing medication, bathing and feeding them.
- Supervised caretakers to ensure proper procedures were in use.
- Scheduled appointments for old and new clients.
Team Member
Old Navy
New York
04.2001 - 02.2007
- Head Cashier
- Line Expediter
- Merchandiser
Education
Associate of Arts - Liberal Arts/ Business Administration
Boricua College
Brooklyn, NY01.2001
High School Diploma - Brooklyn, NY
High school of Telecommunications Arts and Technology
Brooklyn, NY01.1994
Skills
- Quick learner
- Bilingual communication
- Interpersonal skills
- Adaptability
- Active listening
- Engagement strategies
- Management expertise
- Motivation and initiative
- Proactive approach
Timeline
Lead Bilingual Admin
Fidé Pilot Agency With DocGo
10.2023 - 02.2025
Armed Guard/Messenger
Brink's
06.2014 - 08.2017
Supervisor/Day Care Providers
Human Care Services For Families and Children Inc.
07.2004 - 04.2009
Team Member
Old Navy
04.2001 - 02.2007
Education Assistant
Department of Education
02.1999 - 05.2013
Associate of Arts - Liberal Arts/ Business Administration
Boricua College
High School Diploma - Brooklyn, NY
High school of Telecommunications Arts and Technology