Carolina Nguyen
17305 Avondale Cir Biloxi ,MS
Summary
Dynamic bilingual professional with a proven track record at Carenet Launch, excelling in problem-solving and customer support. Recognized for enhancing service delivery through effective communication and collaboration. Detail-oriented and adaptable, I thrive in fast-paced environments, consistently achieving operational efficiency while training new team members on best practices.
Overview
8
8
years of professional experience
Work History
Bilingual Call Center Agent
Carenet Launch
Biloxi, MS
03.2025 - Current
- Assisted customers in both English and Spanish to resolve inquiries efficiently.
- Navigated multiple CRM systems to document interactions and track resolutions.
- Provided exceptional support by addressing customer concerns with empathy and professionalism.
- Collaborated with team members to streamline call handling processes for improved service delivery.
- Trained new agents on effective communication techniques and system navigation protocols.
Assembly Line Worker
The Loaded Tea Shop
Gulfport, MS
11.2024 - 02.2025
- Assembled beverage components according to established production standards and safety protocols.
- Operated machinery efficiently to ensure consistent product quality and minimize downtime.
- Collaborated with team members to streamline assembly processes for improved workflow.
- Conducted routine inspections of equipment to maintain operational efficiency and safety compliance.
Order Filler
Walmart
Irvington, AL
06.2024 - 09.2024
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Operated warehouse equipment, including forklifts and pallet jacks, to fulfill orders.
- Maintained inventory accuracy through regular cycle counts and stock replenishment.
- Collaborated with team members to improve workflow and reduce order fulfillment time.
Assistant Administrator
Santiago De Cali Municipal
Santiago De Cali Colombia
02.2021 - 12.2022
- Assisted in coordinating municipal events and community outreach programs.
- Managed scheduling and logistics for administrative meetings and consultations.
- Maintained accurate records of departmental activities and citizen requests.
- Supported budget preparation and financial tracking for various projects.
Price Change Team Member
Shoe Store
Santiago Cali De Colombia
12.2018 - 12.2021
- Assisted in implementing price changes across various product lines to enhance sales strategies.
- Supported inventory management by accurately labeling products with updated pricing information.
- Collaborated with team members to maintain organized displays reflecting current pricing adjustments.
- Monitored competitor pricing strategies to identify opportunities for price optimization.
Assistant Organizer
Santiago De Cali Municipal
Santiago De Cali Colombia
06.2017 - 09.2017
- Coordinated community outreach programs, enhancing resident engagement and participation in local initiatives.
- Assisted in organizing events, ensuring smooth execution and adherence to project timelines.
- Supported data collection and analysis for community needs assessments, informing strategic decision-making.
- Collaborated with cross-functional teams to develop promotional materials for municipal services and programs.
Education
High School Diploma -
Maria Elvinia Technical College
Cali Colombia Skills
- Strong problem-solving abilities
- Team player and adaptable to fast-paced environments
- Detail-oriented and highly organized
- Reliable and responsible
- Time management and multitasking
- Positive and professional attitude
- Quick learner
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bilingual Call Center Agent
Carenet Launch
03.2025 - Current
Assembly Line Worker
The Loaded Tea Shop
11.2024 - 02.2025
Order Filler
Walmart
06.2024 - 09.2024
Assistant Administrator
Santiago De Cali Municipal
02.2021 - 12.2022
Price Change Team Member
Shoe Store
12.2018 - 12.2021
Assistant Organizer
Santiago De Cali Municipal
06.2017 - 09.2017
High School Diploma -
Maria Elvinia Technical College