RONALD LEDERER
Scottsdale,AZ
Summary
Dynamic professional with a proven track record of delivering outstanding customer experiences in fast-paced settings. Proficient in multitasking, problem-solving, and exceeding customer expectations. Fluent in English and Spanish, with exceptional communication and interpersonal skills. Adaptable team player with a strong work ethic and a drive for excellence.
Unwaveringly committed to achieving excellence in every task, refusing to settle for anything less than perfection. Striving to exceed expectations and consistently deliver work of the highest caliber, driven by a relentless pursuit of quality and attention to detail
Overview
2
2
years of professional experience
Work History
Bilingual Call Center Agent
Karims Textile & Apparel Mexico
09.2022 - 03.2023
- Delivered exemplary customer service, resolved inquiries promptly, ensured customer satisfaction.
- Communicated professionally and empathetically, actively listened to customer concerns, conveyed information clearly.
- Analyzed customer issues efficiently, identified solutions proactively, resolved complex problems effectively.
- Demonstrated proficiency in CRM software, navigated multiple systems seamlessly, resolved technical issues swiftly.
- Managed call queue efficiently, prioritized tasks strategically, met or exceeded call handling targets consistently.
- Adapted easily to changes in procedures or policies, thrived in dynamic and fast-paced environment, maintained composure under pressure.
Summer School English Teacher
Gulf Of Campeche College
06.2022 - 08.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
English as a Foreign Language Teacher
Pythagoras Consulting Center
01.2021 - 12.2021
- Demonstrated fluency in English and Spanish, effectively translated materials between languages, facilitated language learning through immersive techniques.
- Designed and implemented comprehensive lesson plans, integrated cultural elements into language instruction, tailored teaching materials to meet students' learning needs.
- Achieved advanced proficiency levels in both English and Spanish, received positive feedback from students on language comprehension and communication skills, improved students' language proficiency within a semester.
- Implemented effective teaching methodologies resulting in improved student participation and comprehension, integrated multimedia resources to enhance learning outcomes.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Food Waiter
4.26 Food Truck Park
- Provided exceptional customer service, ensured customer satisfaction, greeted and assisted customers promptly.
- Managed multiple tasks simultaneously, prioritized tasks effectively, maintained efficiency during peak periods.
- Managed time efficiently, met tight deadlines, optimized workflow.
- Communicated clearly and effectively, relayed orders accurately, collaborated with team members.
- Collaborated with team members, supported colleagues during busy periods, fostered positive team dynamics.
- Adapted quickly to changing circumstances, thrived in fast-paced environment, solved problems under pressure.
- Paid meticulous attention to detail, ensured accuracy in orders and transactions, maintained high standards of quality.
Education
High School Diploma -
Benemerito De Las Americasd
Campeche07.2020
Skills
- Resourcefulness in resolving issues efficiently
- Ability to handle unexpected situations calmly and effectively
- Flexibility to work in team-oriented setting
- Efficient time management and prioritization of tasks
- Capacity to multitask and handle multiple responsibilities simultaneously
- Adaptability to changing priorities and demands
- Ability to learn new technologies quickly
- Initiative in taking on additional responsibilities
- Strong decision-making and problem-solving skills
Artificial Intelligence
Passionate about artificial intelligence, I am fascinated by its potential to revolutionize industries and solve complex problems. Eager to contribute to this dynamic field, I leverage my learning methods for specific tasks and skill to drive innovation and make meaningful advancements in AI technology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Call Center Agent
Karims Textile & Apparel Mexico
09.2022 - 03.2023
Summer School English Teacher
Gulf Of Campeche College
06.2022 - 08.2022
English as a Foreign Language Teacher
Pythagoras Consulting Center
01.2021 - 12.2021
Food Waiter
4.26 Food Truck Park
High School Diploma -
Benemerito De Las Americasd
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