Michel Garrido
San Diego,CA
Summary
Polite and professional. successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Hardworking and enthusiastic. trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Agent
Freeway Insurance Agency
San Diego, CA
08.2016 - 03.2024
- Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance metrics.
- Participated in ongoing training sessions to stay updated on industry trends, product offerings, and company policies.
- Collaborated with team members to optimize call center performance and improve overall service quality.
Front Line Cook
Neighborhood
San Diego, CA
01.2008 - 02.2012
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Ensured consistency across batch production by following standardized recipes and portion control guidelines.
- Cultivated a positive work atmosphere among the kitchen team, fostering collaboration during high-pressure situations.
- Increased efficiency in the kitchen through regular maintenance and cleaning of cooking equipment.
Education
GED -
Sandiego High School
San Diego, CA08.2008
Skills
- Food safety understanding
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Safe Food Handling
- Service prioritization
- Allergy awareness
- Empathy and patience
- Problem-solving skills
- Computer Skills
Certification
- ServSafe
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Call Center Agent
Freeway Insurance Agency
08.2016 - 03.2024
Front Line Cook
Neighborhood
01.2008 - 02.2012
GED -
Sandiego High School