Damian Santiago
Greensboro,North Carolina
Summary
Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
2
2
years of professional experience
Work History
Trainer (BOH)
Chick-fil-A
Whitsett, NC
10.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained a clean and sanitary workplace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Server
Chicken Salad Chick
04.2023 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Dishwasher
Chicken Salad Chick
04.2023 - 10.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Washed dishes and assisted in bussing tables.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Line Cook
Chicken Salad Chick
04.2023 - 10.2024
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate.
- Plated and presented all dishes to match established restaurant standards.
- Maintained well-stocked stations with supplies.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety, and sanitation guidelines while preparing and serving food.
- Maintained smooth and timely operations in preparation and delivery of meals.
Customer Associate/Cashier
Chicken Salad Chick
04.2023 - 10.2024
- Resolved customer issues efficiently, resulting in positive feedback.
- Assisted in maintaining store cleanliness, contributing to a pleasant experience.
- Recommended items to customers based on specific needs and explained features and benefits.
- Processed purchases and handled payment transactions using POS system.
- Provided personalized recommendations, leading to sales.
- Handled customer returns professionally, maintaining strong client relationships while adhering to company policies.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Southern Guilford High School
Greensboro, NC06.2023
Skills
- Customer Service
- Workplace Safety
- Honest and Responsible
- Safety and Cleanliness Standards
- Kitchen Operations
- Cash Register Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Trainer (BOH)
Chick-fil-A
10.2024 - Current
Server
Chicken Salad Chick
04.2023 - 10.2024
Dishwasher
Chicken Salad Chick
04.2023 - 10.2024
Line Cook
Chicken Salad Chick
04.2023 - 10.2024
Customer Associate/Cashier
Chicken Salad Chick
04.2023 - 10.2024
High School Diploma -
Southern Guilford High School