AMAURY BURGOS
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Currently an aspiring Software Engineer, working towards set goals and looking for ways to put obtained knowledge and skills to use in a work environment.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
BOH
CHICK-FIL-A
Houston, TX
11.2020 - Current
- Established well-stocked stations with supplies and spices for maximum productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
DISH MACHINE OPERATOR
Steamboat House
Houston, TX
08.2019 - 10.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Performed & assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
KITCHEN MANAGER
CHIPOTLE MEXICAN GRILL
Houston, TX
09.2017 - 09.2020
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Had full control and accountability for leading, developing, and inspiring kitchen team.
- Responsible for supervising shifts of 7 employees, cash management, and data entry.
- Monitored team performance, adhered to service level agreements, and provided detailed job training.
Education
High School Diploma -
08.2015 - 06.2019
Skills
Hospitality
Guest services
Data entry
Customer focus & orientation
Verbal & written communication
Telephone etiquette
Performance improvement
Skilled in MS Office
Typing
Coding
Timeline
BOH - CHICK-FIL-A
11.2020 - Current
DISH MACHINE OPERATOR - Steamboat House
08.2019 - 10.2020
KITCHEN MANAGER - CHIPOTLE MEXICAN GRILL
09.2017 - 09.2020
Cypress Creek High School - High School Diploma,
08.2015 - 06.2019