CURTIS JACKSON
Garland,TX
Summary
Proficient in the use of a forklift. Professional with a strong work ethic and a willingness to work as part of a team. Team-oriented performer with strong multitasking abilities. Self-motivated and open to working a variety of shifts. Capable of quickly adapting to the changing needs of fast-paced, growing businesses and organizations. Capable of communicating with customers and at all levels of the organization.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BOH Prep Cook
Pappasito's Cantina
07.2023 - Current
- Prepared ingredients for daily menu items, ensuring freshness and quality.
- Operated kitchen equipment safely and efficiently, maintaining high standards of cleanliness.
- Maintained organized workstations, optimizing workflow during peak service hours.
Forklift/clamp Driver and Warehouse Associate
KW Shipping
06.2021 - 07.2023
- Inspected all incoming and outgoing shipments, rejected any damaged items, and recorded any discrepancies properly.
- Moved inventory to and from target locations using forklifts and other transportation vehicles.
- Cleaned and maintained the warehouse in accordance with OSHA regulations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Offered suggestions for ways to improve or optimize the warehousing process.
- Kept the warehouse clean and organized to maximize team efficiency and productivity.
Customer Service Personnel
AAA Texas Headquarters
09.2017 - 06.2021
- Explained billing procedures to customers, processed payments, and assisted with payment option setup.
- Informed customers about special pricing and company offerings.
- Provided each customer with a high level of service and support, paving the way for future business opportunities.
- Talked to customers to figure out the best ways to solve service and billing issues.
- Assessed customer needs and upsold products and services to increase [Type] sales.
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Customer Service
Netflix
10.2012 - 08.2017
- Help customers with their problems.
- Help customers with their problems.
- I'm in charge of selling merchandise and assisting customers.
- Am quick to respond to customer inquiries.
Education
Business Administration - undefined
Penn State Abington
Abington, PA, USSkills
- Prep cook
- Forklift
- Communication skills
- Driving
- Microsoft Excel
- English
- Hospitality
- Restaurant experience
- Microsoft Word
- Load & unload
- Management
- Pallet Jack
- Organizational skills
- Analysis skills
- Phone etiquette
- Flexible schedule Forklift operations
- Warehouse operations Leadership and team building
- Loading and unloading Forklift certified
- Clerical experience
- Pallet jack
- Materials handling
- Shipping & receiving
- Computer skills
- Attention to detail
- Customer service
- Teamwork and collaboration
- Time management
- Following instructions
- Quick-learning
- Highly motivated
- Dependable and reliable
Certification
- Driver's License
- Food Handler Certification
- Forklift Certification July 2022 to August 2026
Military Service
- Branch: Navy
- Service Country: United States
- Rank: Petty Officer 2nd Class
- November 1990 to August 1997
Timeline
BOH Prep Cook
Pappasito's Cantina
07.2023 - Current
Forklift/clamp Driver and Warehouse Associate
KW Shipping
06.2021 - 07.2023
Customer Service Personnel
AAA Texas Headquarters
09.2017 - 06.2021
Customer Service
Netflix
10.2012 - 08.2017
Business Administration - undefined
Penn State Abington