Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAMIAN WELLINGTON

Mesa

Summary

My objective is to obtain a position that would allow me to utilize my customer service and communication skills. I am extremely helpful service-oriented and always willing to go the extra mile to take care of my customers. I am looking for a company that appreciates these qualities and that I can contribute too.

Overview

22
22
years of professional experience

Work History

Passport Processor

Peckham
03.2025 - Current
  • Mydutiesweretoeducateclientsonfederalpoliciesregardingthepassportprocess,set appointments to obtain a federal passports from the federal government, and provide information on domestic and foreign policies on government websites.
  • Informedcustomersaboutchangesingovernmentregulationsrelatedtointernationaltravel.

Customer Advocate Representative

Vanguard
09.2024 - 02.2025
  • My duties include account management for our investors and clients, while performing problem solving skills and utilizing advanced software to perform daily task.
  • Managed multiple tasks simultaneously while meeting tight deadlines.

Passport Processing Officer

Peckham
12.2023 - 06.2024
  • My duties were to educate clients on federal policies regarding the passport process, set appointments to obtain a federal passports from the federal government, and provide information on domestic and foreign policies on government websites.
  • Informed customers about changes in government regulations related to international travel.
  • Processed passport applications efficiently, ensuring compliance with regulatory standards.

Customer Relations Specialist

Cruise America
01.2023 - 10.2023
  • My duties as a customer relations specialist included responding to support claims, better business bureaus claims, trust pilot reviews, and monetary compensation for our clients.

Client Support

Carvana
09.2022 - 12.2022
  • My duties include client support for our online vehicle inventory and service for our field advocates on our virtual database network.

ComtecToyota
06.2020 - 09.2022
  • My duties include providing analysis for our credit investigation department
  • In charge of verification of income and residency
  • Maintaining fraud alerts and documents from the social security administration for our clients with Toyota and Mazda

Vanguard
10.2019 - 03.2020
  • I provide service to IRA, 401k, mutual funds investment accounts
  • Some functions include asset rollovers, deposits and fund transfers to client and corporate accounts

Loan Administrator Advisor/Recovery

Drivetime
07.2012 - 09.2019
  • Company Overview: Mesa, Arizona
  • I provide support and maintenance for our loan servicing department.
  • I specialize in account management and financial strategies and provide our clients with product knowledge
  • Collaborated with other departments to resolve any discrepancies related to the loan process.
  • I was in charge of collections accounts from 60 to 90 days of delinquency
  • Utilized tools for skip tracing such as Lexis and online web based applications.

Customer Service Representative

Lifelock
05.2007 - 06.2012
  • Company Overview: Tempe, Arizona
  • Responsible for enrolling new clients, online services, and provide customer support and problem solving for clients regarding identity theft
  • Provide complex techniques and provide great customer satisfaction
  • Tempe, Arizona

Customer Service Representative

Nelnet
07.2003 - 05.2007
  • Company Overview: Phoenix, Arizona
  • Responsible for organizing, setting up, processing, maintenance, etc
  • For student loans, scholarships, grants, etc
  • For various government funded programs for college students
  • Cross-trained in private loan sales, consolidations and FFELP loan originations
  • Received awards for the longest tenured customer service representative
  • Phoenix, Arizona

Education

High School Diploma -

Madera High School
06-1990

Skills

  • Strong Computer Skills
  • Active listing
  • Problem solving
  • Critical thinking
  • Negotiations and problem solving
  • Effective communication

Timeline

Passport Processor

Peckham
03.2025 - Current

Customer Advocate Representative

Vanguard
09.2024 - 02.2025

Passport Processing Officer

Peckham
12.2023 - 06.2024

Customer Relations Specialist

Cruise America
01.2023 - 10.2023

Client Support

Carvana
09.2022 - 12.2022

ComtecToyota
06.2020 - 09.2022

Vanguard
10.2019 - 03.2020

Loan Administrator Advisor/Recovery

Drivetime
07.2012 - 09.2019

Customer Service Representative

Lifelock
05.2007 - 06.2012

Customer Service Representative

Nelnet
07.2003 - 05.2007

High School Diploma -

Madera High School