Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Liomna Romero-Merino

Brandon,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Maximus Services LLC

Call Center Solutions
10.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Actively listened to customers, handled concerns quickly and escalated major issues.
  • Answered constant flow of customer calls with minimal wait times.

Lead Teacher

Citi
03.2015 - Current
  • Bright Horizons, Family Center Office: (813)604-6142
  • Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play
  • Disciplined children and recommended other measures to correct behavior
  • Carefully monitored children's play activities
  • Offered detailed daily reports that outlined each child’s activities
  • Incorporated music and art activities to encourage creativity and expression
  • Carefully identified warning signs of emotional and developmental problems in children
  • Created and implemented a developmentally appropriate curriculum.

Teacher

06.2012 - 03.2015
  • Achievement center Office (813) 988-1999
  • Familiarized parents with center’s policies, regulations, fees and curriculum
  • Participated in home visitor, parent meetings and developmental screenings
  • Communicated with children's parents and guardians about daily activities, behaviors and problems
  • Mediated talks between parents and teachers regarding disciplinary concerns
  • Supported children's
  • Emotional and social development by adapting communication tactics for differing client needs
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
  • 5 years experience with developmentally challenged children ages 0 to 5
  • Multilingual and multicultural staff and curriculum to serve families room diverse backgrounds.

Education

Bachelors of Education - Education

Blass Roca Calderio
Granma, Cuba
07.2009

Upheld all CPR and FL regulated Certifications. Early Learning Childhood (Training) -

Skills

  • SKILLS & AREAS OF EXPERTISE
  • Daycare management professional
  • Behavior management techniques
  • Creative arts talent
  • Positive and cheerful
  • Reliable
  • Approachable
  • Excellent communication skill in Spanish and English
  • Complex problem solver
  • Cultural sensitivity
  • Exceptional organizational skills
  • Certified in Early Childhood Education
  • Special-needs childcare
  • Strong computer skills
  • Computer Skills
  • Customer Service
  • Handling Customer Complaints
  • Call Center Operations

Additional Information

I'm a Dual Costumer Services Representative

Part A/B claim

DME claim.

Timeline

Maximus Services LLC

Call Center Solutions
10.2019 - Current

Lead Teacher

Citi
03.2015 - Current

Teacher

06.2012 - 03.2015

Bachelors of Education - Education

Blass Roca Calderio

Upheld all CPR and FL regulated Certifications. Early Learning Childhood (Training) -

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Liomna Romero-Merino