- Gardening
- Hiking
- Digital Art
- Graphic Design
- Interior Design
- Creative Writing
- Music
- Reading
- Astrology
- Cooking for gatherings of loved ones
- Baking
- Crafting and DIY Projects
Hi, I’m
Damian Whitley
Henrico,VA
Summary
With over 14 years of experience in diverse roles, a resourceful and dedicated customer service professional. Excelled in providing exceptional customer service, managing properties, and driving sales growth. Expertise extends to administrative tasks, social media management, and digital marketing. Proven track record of success in these areas, making a valuable asset to any organization.
Overview
9
years of professional experience
1
Certification
Work History
Capital One
Bank Voice Customer Service (Remote)
11.2022 - 03.2023
Job overview
- Attending to customer inquiries regarding checking, savings, and investment accounts
- Transferring funds
- Resetting and authorizing online, mobile, and Zelle access
- Debit card maintenance, including replacing cards at request
- Providing (FCR) first-call resolution
BearFoot Farm LLC
Customer Service Manager/Co-owner
03.2016 - 03.2024
Job overview
- Event planning
- Coordinating with Animal Control to ensure animal safety on the farm and at events away from the farm
- Social Media and website management. Reduced marketing costs by collaborating with other small businesses and cross-promoting their companies and products
- Review of sales and acquisition of animals and produce
- Managed and updated account data for vendors and established clientele
- Educated customers regarding breed-specific care for chickens and rabbits, and general customer care. While showing cost-effective ways to provide care
- Maintained an in-house database of veterinarians for exotic animal care across states of VA, NC, WV, TN, MD
- Maintained records of state, city, and county ordinances regarding the possession of farm animals
- Developed an in-house system for maintaining breeding records and oversaw record maintenance
- Changed feeding and watering delivery systems to improve feed cost
Lowes Home Improvement Stores
CSA1
10.2015 - 03.2017
Job overview
- Accurate use of Color Pro 2 software and paint mixing machines
- Advised customers on different paint and stain products including what tools and materials were needed
- Departmental pricing auditing
- Data management for contractor accounts as well as account management for paint distributors
- Custom-created color formulas to match various objects provided by customers
- Gave product demonstrations
Amazon.com
Warehouse Worker/Stocker
11.2014 - 12.2021
Job overview
- Storage associate and Pit equipment driver
- Followed company protocol regarding proper storage of products, especially if products required first-in-first-out
- Strict adherence to OSHA regulations for the entire facility including job-specific safety regulations
Education
Virginia Western Community CollegeRoanoke, VA
B.A. from Theology
05.2003
Skills
- Animal Welfare Management
- Customer Engagement
- Effective Leadership
- Office Administration Expertise
- Social Media Management
- Skilled in Microsoft Office Suite
- Property Oversight
- Property Management and Leasing
- Digital Marketing Expertise
- Effective Project Coordination
- Social Media Marketing
- Customer Service Expertise
- Sales Expertise
- Inventory Management Professional
- Experienced in WMS
- Neptune WMS Proficiency
- Zeus Warehouse Management Skills
- Clarify Intermediate
- Intermediate Customer Service Software Skills
- Intermediate Service Management Expertise
- Customer Service Call Handling
- Cash Transactions Proficient
- Avaya Softphone Proficiency
- Experienced in Food Service
- Retail Customer Service Specialist
- Data Warehousing Knowledge
Certification
- Ordained Minister Credential - Denominational Church Bodies or Non-denominational Associations.
- VA Driver's License
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
Developed and maintained animal breeding records based on genetics, to improve overall health,
feather/fur color outcome, and temperament.
Collaborated with sister farms, and other small businesses by cross-promoting and organizing shared events.
Taught genetics ratios for breeding, based on eye, fur, and feather color, including color rarity.
Custom-created paint color formulas to match various objects provided by customers.
Study and certification of various religions to foster understanding.
Reduced marketing costs by collaborating with other small businesses and cross-promoting their companies and products.
Graphic/Logo design for various small businesses including my own.
Timeline
Bank Voice Customer Service (Remote)
Capital One
11.2022 - 03.2023
Customer Service Manager/Co-owner
BearFoot Farm LLC
03.2016 - 03.2024
CSA1
Lowes Home Improvement Stores
10.2015 - 03.2017
Warehouse Worker/Stocker
Amazon.com
11.2014 - 12.2021
Virginia Western Community College
B.A. from Theology
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