Damian Williams
West Bend,WI
Summary
Detail-oriented and friendly customer service representative with four years of experience in fieldwork, sales, tech support, and managing call leads. Recognized as a top-requested representative by customers, consistently dispatched to at-risk clients' homes to enhance satisfaction and drive customer retention. Additionally, over three years of experience as a paint line technician has fostered strong skills in software systems and equipment management. Proven ability to blend technical knowledge with exceptional interpersonal skills ensures effective communication and problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Paint Line Technician
Maaco America’s Bodyshop
- Examine Repair Order
- Sand out scratches etc and ready for primer.
- Preparations: Mask overalls, spot jobs or parts
- Washed/degreased every crack and crevices for painting
- Detailer: Wet Sand orange peel, paint runs & dirt
- Denibbing, Buff and Polish
- Carefully unmasked vehicle after bake cycle
- Remove paint from unwanted areas, windows, jabs, ect
- Thoroughly cleaned/vacuumed the interior seats, vents, dash and doors & tire polishing
- Checked customer’s exterior lights and other equipment to guarantee everything's running smoothly before exiting detail
Refinishing Helper
Crash Champions
10.2024
- Reading work orders, gathering parts to vehicles and examining for damage to guarantee a proper set up for paint.
- Repair chips, scratches and seam sealing
- Priming & Blocking repairs
- Wet sanding and Buff
- Took pictures for insurance purposes
- Painter in training, painted Hoods/Bumpers/Parts
Service Technician/Sales
Rise Pest Control
07.2019 - 01.2022
- Solved infested residential locations and developed all treatment and control plans accordingly.
- Treat customers' homes interior and exterior
- Safely removed wasp/hornets nest
- Inspection - Infestation areas sealed top to bottom around resident homes.
- Written communication abilities
- Cleaned and organized work areas and equipment on a regular basis
- Training employees on selling strategies, customer relationship management and product knowledge
Sales Associate
TruGreen
03.2018 - 02.2019
- Respond to sales inquiries and concerns by phone and in person
- Make calls to new clients
- Recommending, and listening to customers main concerns based on their needs and preferences
- Basic working knowledge of computer software, email, and internet
Heat Press Operator
WILL ENTERPRISE CT
05.2016 - 01.2017
- Conducted production activities for equipment setup
- Package Filing, Labeling, & Record Retentions
- Organized all equipment and materials used in manufacturing process prior in order to ensure smooth, sanitary and safe operation for efficiency in shift changeovers
- Communicate and work effectively with coworkers
- Basic computer skills with the ability to navigate around files
Education
High school or equivalent - Arts & Craft
Milwaukee High School Of The Arts
Milwaukee, WI06-2015
Skills
- Problem Solving
- Communication
- Software Proficiency
- Detail Oriented
- Customer Retention
- Time Management
- Organization
- Reliability
- Adaptability
Timeline
Refinishing Helper
Crash Champions
10.2024
Service Technician/Sales
Rise Pest Control
07.2019 - 01.2022
Sales Associate
TruGreen
03.2018 - 02.2019
Heat Press Operator
WILL ENTERPRISE CT
05.2016 - 01.2017
Paint Line Technician
Maaco America’s Bodyshop
High school or equivalent - Arts & Craft
Milwaukee High School Of The Arts