Summary
Overview
Work History
Education
Skills
Timeline
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Kelcy Middleton

Wetumpka

Summary

A highly skilled and detail-oriented Paint Line Technician with a proven track record of success in the automotive industry. Known for exceptional customer service, efficient problem-solving, and a strong commitment to safety and quality. Expertise in managing data, educating customers, and ensuring smooth operations. Demonstrates an ability to learn quickly and adapt in fast-paced environments. A proactive, goal-oriented professional, dedicated to contributing to team success and organizational growth.

Overview

15
15
years of professional experience

Work History

Paint Line Technician

Maaco Auto Body
02.2013 - 02.2025
  • Enhanced equipment lifespan through timely inspections of machinery for wear and tear, ensuring optimal performance.
  • Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
  • Documented all operations and managed communication with team members.
  • Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Customer Service Representative

DIRECTV
06.2010 - 01.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Reviewed billing problems, researched issues, and resolved concerns.

Education

High School Diploma -

Central High School
Hayneville, AL

Skills

  • Educating customers
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Troubleshooting skills
  • Decision-making
  • Active listening
  • Data collection

Timeline

Paint Line Technician

Maaco Auto Body
02.2013 - 02.2025

Customer Service Representative

DIRECTV
06.2010 - 01.2013

High School Diploma -

Central High School

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Kelcy Middleton