Damica Barnes
Washington,DC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Security Captain
GardaWorld Security
Washington, DC
12.2022 - Current
- Ensured all security equipment was maintained and fully operational.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Managed budget for security operations, ensuring effective allocation of resources.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Developed and implemented security policies and procedures to enhance safety measures.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Developed and implemented comprehensive security policies and procedures for the facility.
- Conducted investigations into security breaches and prepared detailed reports.
- Monitored and authorized employee and guest access to guard against theft.
- Supervised property entrances and exits and monitored employee safety.
Security Officer
Allied Universal Security Services
Washington, DC
08.2022 - 12.2022
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Assistant Store Manager
Shoe City
Washington, DC
08.2018 - 08.2021
- Created promotional campaigns to increase brand awareness and attract new customers.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Trained new employees on store policies, procedures and customer service standards.
- Structured HR consulting services to support clients during organizational developments and changes.
- Provided training to new employees on company policies and procedures.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Answered customer questions and addressed problems and complaints in person and via phone.
Cashier
Shoe City
Washington, DC
08.2017 - 04.2018
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Dunbar Senior High School
Washington, DC06-2014
Skills
- Equipment maintenance
- Security policy development
- Crisis management
- Incident reporting
- Patrol management
- Budget management
Timeline
Security Captain
GardaWorld Security
12.2022 - Current
Security Officer
Allied Universal Security Services
08.2022 - 12.2022
Assistant Store Manager
Shoe City
08.2018 - 08.2021
Cashier
Shoe City
08.2017 - 04.2018
High School Diploma -
Dunbar Senior High School