Damiel Soares
Publix
Pinellas Park,FL
4
years of professional experience
Results-oriented professional skilled in complaint resolution and inventory management. Enhances customer satisfaction through effective communication and team collaboration. Proven ability to resolve issues efficiently while supporting operational success in customer service environments.
Work History
Grocery Replenishment Specialist
2 Years 7 Months- Managed inventory levels to ensure optimal product availability and minimize stockouts.
- Coordinated with team members to streamline replenishment processes and improve efficiency.
- Trained new employees on replenishment procedures and best practices for inventory management.
- Developed standard operating procedures for restocking and merchandising techniques.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Assisted in training new staff on best practices and company policies, fostering a knowledgeable team environment.
- Identified recurring issues and proposed solutions to improve overall customer experience and reduce complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier / Line Cook
11 Months- Guided customers in menu selections, delivering tailored service and in-depth knowledge of offerings to enhance their dining experience.
- Coordinated with team members to uphold cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Business Administration
High School Diploma
Skills
Customer service
Critical thinking
Relationship building
Complaint resolution
Product knowledge
Team development
Workplace safety
Stock replenishment
Planogram accuracy
Cash handling and POS systems
Accomplishments
- Graduated High School early as Cum Laude with a 3.8 GPA
- Maintained discipline in the gym four years plus
Interests
Documenting and sharing travel experiences.
Backpacking and Hiking
Bodybuilding
Personal finances
Investing
Car culture
Music
Timeline
Grocery Replenishment Specialist
Publix
03.2024 - CurrentRead More
Cashier / Line Cook
Moes Southwestern Grill
01.2023 - 12.2023Read More
St. Petersburg College
Associate of Arts from Business Administration
Read More
Pinellas Park High School
High School Diploma
Read More