Eraldo Mulla
St. Petersburg,FL
Summary
Experienced Grocer Replenishment Specialist offering a proven track record of working with customers to achieve solutions and drive company growth. Goal and results-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive sales/business goals. Ambitious and dedicated with specialized knowledge in building successful relationships with customers and purchasing decision-makers.
Overview
6
6
years of professional experience
Work History
Grocery Replenishment Specialist
Publix
06.2023 - Current
- Perform annual full-scale inventory assessments to identify missing inventory and items to be ordered
- Accurately maintain company database including all stock and inventory items
- Confirm that all incoming shipments are accurate by comparing the invoice to the order and ensuring all inventory is in excellent condition
- Provide premier customer service.
Grocery Stock Clerk
Publix
08.2020 - 06.2023
- Build new displays and merchandise new sale items weekly
- Perform B2C marketing and customer service to consumer needs and increase product awareness
- Manage 1,000+ units of inventory daily across all departments
- Collaborate with 50+ associates to finish the job at hand and conduct plans with management across all departments.
Customer Service Department
Publix
01.2018 - 08.2020
- Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction
- Process payments accurately and efficiently using the point-of-sale system
- Adhere to company policies and procedures regarding cash handling, security, and customer service
- Train new staff members on store operations and customer service standards.
Education
Bachelor of Science - Business Management
The University of South Florida (USF)
08.2023
Skills
- Relationship Building
- Networking
- Store Appearance
- Annual Audits
- Building End Caps
- Product Promotion
- Microsoft Office
- Retail Sales Customer Service
- Customer Relations
- Sales Expertise
- Active Listening
- Customer Service
Languages
English
Albanian
Timeline
Grocery Replenishment Specialist
Publix
06.2023 - Current
Grocery Stock Clerk
Publix
08.2020 - 06.2023
Customer Service Department
Publix
01.2018 - 08.2020
Bachelor of Science - Business Management
The University of South Florida (USF)
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