Damien Cintron
Kissimmee
Summary
Results-Driven employee with a hunger to learn more and perfect the work i do. I try to be the best i can be in the work i am given.can handle tasks such as heavy lifting, organizing, placing orders, work well with others, spend my free-time doing research and practice to improve my work technique, multi-tasking, adaptive learning, problem solving, equipment maintenance, all around resourceful employee
Overview
5
5
years of professional experience
Work History
Lead Line Cook
1881 Restaraunt & Bar
Kissimmee
02.2024 - Current
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new cooks in food safety and cooking techniques.
- Managed inventory to ensure availability of necessary ingredients.
- Collaborated with front-of-house staff to coordinate meal timing.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Performed other related duties as assigned by the Head Chef or Kitchen Manager.
- Kept up-to-date records of orders placed, received, stored, used, discarded or returned.
Customer Service Advocate
Ice Factory of Central Florida
Kissimmee
11.2021 - 03.2024
- Resolved complaints through effective communication and problem-solving skills.
- Assisted customers with product inquiries and service issues.
- Collaborated with team members to enhance customer service strategies.
- Trained new staff on customer service protocols and best practices.
- Worked closely with other departments to ensure quality customer service delivery.
- Managed incoming calls from customers in a professional manner.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2023
Skills
- Food preparation
- Inventory management
- Kitchen staff supervision
- Food safety training
- Cooking techniques
- Customer service strategies
Timeline
Lead Line Cook
1881 Restaraunt & Bar
02.2024 - Current
Customer Service Advocate
Ice Factory of Central Florida
11.2021 - 03.2024
High School Diploma -
Osceola High School