Dynamic, results-oriented supervisor dedicated to optimizing service procedures and enhancing team efficiency. Proven track record of delivering exceptional customer satisfaction, fostering loyalty, and implementing effective retention strategies. Skilled in exercising sound judgment to align the needs of customers, employees, and organizational goals. Committed to driving continuous improvement and cultivating a high-performance work environment.
• Awarded the Top Assistant Team Lead award for 2024.
• Awarded the Top Quality Monitoring Score award for 2023.