Damien De Tiege
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Uber Partner
Uber
02.2023 - Current
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Adhered to all safety regulations and traffic laws while driving.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Certified Personal Trainer
Ageility Physical Therapy Solutions
06.2021 - 02.2023
- Helped build strong client base consistently recognized being top 3 to top 5 for company sales, growth, and retention
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Work closely with Rehabilitation Director to help add new clients to therapy caseload, eventually transitioning clients from therapy to fitness
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Designed specific workout systems for individual clients based on performance ability.
Fitness Manager
Gold's Gym
01.2019 - 06.2021
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Met or exceeded monthly revenue and training goals increasing revenue compared to previous year by minimum 105% .
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
Shift Supervisor
Starbucks
04.2015 - 07.2019
- Completed store opening and closing procedures.
- Managed cash handling including: started and finalized deposits, balanced tills, and received and finalized change orders.
- Created welcoming environments where partners felt comfortable voicing ideas and opinions to improve customer connection and quality of service.
- Responded to and resolved customer questions and concerns and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Implemented company policies and regulations with partners.
- Trained new partners and delegated daily tasks and responsibilities.
- Reduced product waste by 41% within the first 3 months of employment by closely monitoring inventory counts and daily pulls.
Transportation Security Officer
Department Of Homeland Security, TSA
01.2017 - 01.2019
- Maintained Classified National Security clearance.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted passenger screening for entry into airport terminal.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Promoted to dual function officer able to screen security checkpoints and baggage claim.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Sales Manager
Nutrition Corner Store
11.2015 - 01.2017
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate solutions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed goals.
Fitness Director
Ultra Body Fitness
01.2014 - 10.2015
- Managed a team of 3 Assistant Fitness Sales Managers and 5 personal trainers to increase sales and customer satisfaction
- Improved customer retention by 57% in a period of 6 months
- Reduced delinquent accounts by 87% in a period of 8 months
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Coordinated marketing efforts to promote fitness and wellness programs.
Education
Associate's of Applied Science in Computers - Computers
Brown Mackie College
Ft. Mitchell, KYDiploma -
Lakota West High School
West Chester, OH06.1993
Skills
- Profit and Loss
- Leadership
- Team Training
- Staff Training
- Customer Experience
- Budgeting and Cost Control Strategies
- Profit and Loss Accountability
Timeline
Uber Partner
Uber
02.2023 - Current
Certified Personal Trainer
Ageility Physical Therapy Solutions
06.2021 - 02.2023
Fitness Manager
Gold's Gym
01.2019 - 06.2021
Transportation Security Officer
Department Of Homeland Security, TSA
01.2017 - 01.2019
Sales Manager
Nutrition Corner Store
11.2015 - 01.2017
Shift Supervisor
Starbucks
04.2015 - 07.2019
Fitness Director
Ultra Body Fitness
01.2014 - 10.2015
Associate's of Applied Science in Computers - Computers
Brown Mackie College
Diploma -
Lakota West High School