Damien LaForenza II
Software Engineer
Columbus,NC
Summary
Detail-oriented, organized and meticulous employee. Works with customers to satisfy all needs efficiently. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Software Engineer
Kingsmen Software
05.2023 - Current
- Provided timely support for customers, addressing technical issues and improving satisfaction rates.
- Collaborated with team members for successful completion of large-scale projects.
- Delivered high-quality code on time, contributing to overall project success.
- Contributed to innovative solutions with thoughtful problem-solving techniques.
- Took initiative in self-directed learning opportunities, enhancing skill set as a junior engineer.
- Provided meaningful input during team meetings, offering suggestions for improvement based on project requirements and constraints.
- Maintained clear communication with project stakeholders, ensuring alignment on goals and expectations.
Electrical Power Production Journeyman Crew Lead
U.S. Air Force
08.2017 - 04.2022
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to the U.S. Air Force core values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and airmen recognition initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
- Enhanced client satisfaction by promptly addressing concerns and providing accurate information.
- Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Computer Science
Blue Ridge Community College
Flat Rock, NC 05.2001 -
Associate of Science - Electrical And Mechanical Technologies
Community College of The Air Force
Montgomery, AL 05.2001 -
High School Diploma -
Brevard High School
Brevard, NC 05.2001 -
Skills
Customer Service
Data Inputting
Computer Skills
Patience and Empathy
Conflict resolution techniques
Relationship Building and Management
Timeline
Software Engineer
Kingsmen Software
05.2023 - Current
Electrical Power Production Journeyman Crew Lead
U.S. Air Force
08.2017 - 04.2022
Associate of Science - Computer Science
Blue Ridge Community College
05.2001 -
Associate of Science - Electrical And Mechanical Technologies
Community College of The Air Force
05.2001 -
High School Diploma -
Brevard High School
05.2001 -