Damien Luat
Las Vegas,NV
Summary
Accomplished Business Operations Lead with a proven track record at Wyndham Worldwide Corporation, enhancing operational efficiency and data analytics. Spearheaded a team to process over 500 binding documents monthly, achieving a 99% accuracy rate. Skilled in business process optimization and workforce planning, adept at driving compliance and system implementations.
Overview
10
10
years of professional experience
Work History
Business Operations Lead
Wyndham Worldwide Corporation
03.2017 - Current
- Lead a team of 10+ salary and hourly employees
- Generated and processed over 500+ binding documents monthly for guests and the sales department ensuring a 99% accuracy rate
- Handled cash and gifting premiums
- Validated daily sales and gifting reports using microsoft excel
- Work with sales leaders to ensure compliance with company and legal policy
- Effectively helped roll out new systems
- Protected guests personally identifiable information
- Check and respond to 200+ e-mails daily
Business Operations Coordinator
Jack's Tours
05.2014 - 02.2017
- Scheduled drivers for their daily routes
- Communicated with drivers to ensure operations were running efficiently
- Handled e-mails and faxes
- Drove customers on their tour package and to their destinations
- Inspect company vehicles and equipment to make sure they were functional and safe for daily use
Education
Bachelor of Arts - Japanese Studies
University of Hawaii At Hilo
Hilo, HI05-2014
Skills
- Operational Efficiency
- Data Analytics
- Business process optimization
- Workforce Planning
Timeline
Business Operations Lead
Wyndham Worldwide Corporation
03.2017 - Current
Business Operations Coordinator
Jack's Tours
05.2014 - 02.2017
Bachelor of Arts - Japanese Studies
University of Hawaii At Hilo
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