Damien Maraj
Senior IT Technician
Deerfield,FL
Summary
Results-driven IT professional with 4 years of experience in enterprise environments. Expertise in operating systems, networking, hardware troubleshooting, and system administration. Strong background in Microsoft applications, Active Directory, and mobile device management. Committed to resolving technical issues and enhancing call center infrastructure.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
People’s Trust Insurance
Deerfield, FL
08.2023 - Current
- Delivered helpdesk support for end users, resolving hardware, software, and network issues to ensure seamless operation
- Utilized ticketing systems to track, prioritize, and resolve technical issues efficiently
- Administered user accounts and permissions in Active Directory, enhancing security and access management
- Supported network monitoring and device management with Meraki systems, contributing to reliable network performance
- Managed and supported iPad devices within an MDM environment
- Supported Microsoft applications including Word, Excel, Outlook, and Intune
- Assisted with network monitoring and device management using Meraki systems
- Installed and configured TVs and wireless access points for office infrastructure
- Maintained and supported Raspberry Pi devices used for Dialpad call analytics dashboards
- Monitored and managed decommissioned equipment, ensuring proper tracking and documentation
- Assisted in maintaining IT inventory and asset lifecycle processes
Education
Bachelor’s Degree - Computer Science
Palm Beach State College
Lake Worth, FLHigh School Diploma - undefined
Coral Glades High School
Coral Springs, FLSkills
Microsoft Intune (Endpoint & Mobile Device Management)
Active Directory (User & Device Management)
Meraki (Network Management & Monitoring)
iPad Management & Imaging (MDM Environments)
Technical troubleshooting
Additional Strengths
- Strong problem-solving and troubleshooting skills
- Ability to work in fast-paced, high-demand environments
- Excellent communication with both technical and non-technical users
- Team-oriented with a proactive mindset
Timeline
IT Support Specialist
People’s Trust Insurance
08.2023 - Current
High School Diploma - undefined
Coral Glades High School
Bachelor’s Degree - Computer Science
Palm Beach State College