Damien Miller
Summary
Dynamic and motivated insurance professional with 5 year total career field selling insurance, assessing property damage and personal property, determining liabilities and negotiating settlements. Bringing strong work ethic and excellent organizational skills to any setting, offering exceptional skills in customer service, interviewing policyholders and coordinating services. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Seeking to take on similar role with leading organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property & Casualty Insurance Agent
All Web Leads
Austin, TX
07.2023 - Current
- Sold Auto and Home Owner insurance policies while, applying insurance knowledge and sales skills to increase the customer's understanding of the value of insurance and cultivated long-term relationships as a trusted advisor.
- Wrote Polices with over 10 plus A rated insurance carriers such as Liberty Mutual, Nationwide, and Allstate.
- Educated prospective customers on how to protect their families and assets while providing outstanding customer service.
- Generated and executed appointments for prospective and current customers on a daily basis
- Created property and casualty policies, finalized documents, and filed binding paperwork.
- Documented detailed and accurate notes for each insured everytime we communicated.
- Leveraged knowledge of customer and market to sell specific programs and initiatives.
P&C Insurance Agent
TGS Insurance Agency
Houston, TX
02.2023 - 06.2023
- Analyzed customer needs and provided best options, upselling products and services.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Fielded inbound calls, emails, and text from customers inquiring about alternative insurance options to generate sales opportunities.
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
- Wrote policies, finalized documents and filed paperwork for 15 Tier A insurance carriers.
- Kept thorough records of customer details and previous sales.
- Cross sold home, auto, boat, flood, umbrella and windstorm polices.
Property & Casualty Insurance Agent
All Web Leads
Austin, TX
02.2022 - 08.2022
CAT Independent Adjuster
Pilot Catastrophe
Richardson, TX
09.2021 - 02.2022
- Traveled to loss locations to inspect clients property and documented damage.
- Used xactimate to calculate the cost to fix and replace dwelling property damage, labor cost, and debris removal.
- Created detailed notes with written descriptions, photographs and sketches.
- Negotiated and assessed property claims on behalf of carriers after natural disasters or other perils (hurricanes, tornadoes, fires, etc).
- Organized inspection dates directly with customers and managed as many as 15 appointments per week.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Created settlement offers and negotiated payment arrangements.
- Resolved property claims and inquires in a coordinated timely manner.
- Assessed claims and estimates in line with insurance carrier's best practices.
Property Contents Specialist
National Vendor
Cedar Park, TX
08.2019 - 09.2021
- Evaluation of personal property contents inventory for residential and commercial property RCV and ACV payments for contents portion of insurance claims.
- Calculated and applied policy deductibles, sublimits, depreciation of personal property set by policy Declaration page.
- Used Xactimate version 28 and Excel spreadsheet formatting to price all line items, for multiple insurance companies such as Hippo, Texas Farm Bureau, Liberty Mutual, Mercury and Cincinnati Insurance.
- Collaborated with insurance adjusters and insureds while creating relationships to assist in the handling of contents of property claims.
- Performed "Like, Kind, Quality (LKQ) " evaluations on contents inventory, while depreciating the line items by age using rate set by insurance company.
- Created records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Communicated swiftly to customer inquiries and notified clients of status updates, claims process, and other planned adjustments.
- Managed files, and made appropriate changes where needed to resolve customer's problems(billing complaints, exchanging merchandise, refunding money, adjusting invoices, etc.)
Retail Sales Associate
Sprint
Killeen, TX
10.2012 - 11.2019
- Engaged positively with each customer, providing professional and polite support for sales and account service needs.
- Actively listen to customers and then provide them with solutions that are exactly what they need.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Built genuine customer relationships by earning their loyalty and trust by building a strong and long lastly rapport.
- I always met or exceeded key performance objectives, including monthly sales and customer satisfaction goals every month.
- Accurately set up accounts, so customers are ready to use their new devices and plans as soon as they leave the store.
Education
High School Diploma -
C E Ellison High School
Killeen, TX06.2008
Some College (No Degree) - Computer Science And Programming
Angelo State University
San Angelo, TXSkills
- Interpersonal skills
- Mircosoft Office
- Management
- Critical thinking
- Problem Resolution
- Adaptability
- Logistics
- Computer proficiency
- Analytical skills
Certification
- Licensed All Lines Insurance Adjuster TX, LA, MS, MI, AK, AZ, AL, NC, MN, NM, OK, IN, SC, OR, ID, GA, FL, WA
- Licensed Property and Casualty Agent TX, VA, NC, SC, NY, MD, KY, AZ, NJ, TN
- Principles of Adjuster Estimatics with Xactimate , Adjuster Pro - 2021
- State Farm Certified for Estimatics, Policy, and Auto
- NFIP Registered Adjuster (FCN) 0070010726
Timeline
Property & Casualty Insurance Agent
All Web Leads
07.2023 - Current
P&C Insurance Agent
TGS Insurance Agency
02.2023 - 06.2023
Property & Casualty Insurance Agent
All Web Leads
02.2022 - 08.2022
CAT Independent Adjuster
Pilot Catastrophe
09.2021 - 02.2022
Property Contents Specialist
National Vendor
08.2019 - 09.2021
Retail Sales Associate
Sprint
10.2012 - 11.2019
High School Diploma -
C E Ellison High School
Some College (No Degree) - Computer Science And Programming
Angelo State University
- Licensed All Lines Insurance Adjuster TX, LA, MS, MI, AK, AZ, AL, NC, MN, NM, OK, IN, SC, OR, ID, GA, FL, WA
- Licensed Property and Casualty Agent TX, VA, NC, SC, NY, MD, KY, AZ, NJ, TN
- Principles of Adjuster Estimatics with Xactimate , Adjuster Pro - 2021
- State Farm Certified for Estimatics, Policy, and Auto
- NFIP Registered Adjuster (FCN) 0070010726
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