Joyce M Scheibel
Brookhaven,GA
Summary
Accomplished Property & Casualty Insurance Agent with a proven track record at Phil Minnes Agency - American Family Insurance, showcasing exceptional organizational skills and a goal-oriented mindset. Leveraged policy knowledge and analytical thinking to streamline processes, providing quality insurance solutions resulting in client satisfaction. Expert in commercial lines and experience in personal lines, adept at fostering strong relationships and delivering tailored insurance solutions.
Overview
47
47
years of professional experience
Work History
Property & Casualty Insurance Agent
Phil Minnes Agency - American Family Insurance
10.2010 - Current
- Conducted risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
- Implemented cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Contributed to team success by sharing best practices.
- Managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Maintained positive client relationships with regular follow-ups, personalized attention, and prompt resolution of issues.
- Mentored junior agents by providing guidance on industry best practices, fostering professional growth within the team.
- Assisted clients in navigating the claims process, addressing their concerns along the way.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Attended industry workshops to stay current with changes in property and casualty insurance markets.
- Streamlined administrative processes within the agency using technology to improve efficiency and reduced paperwork burden.
- Developed strong relationships with underwriters to secure all coverage options for clients.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Conducted annual reviews of existing policies to update information.
- Sold auto, home, life, commercial packages, workers compensation, business auto, umbella liability, bonds and other various insurance products to individuals and businesses based on analysis of customers needs
- Educated clients on insurance policies and procedures.
Senior Software Engineer
Open Solutions Inc.
08.2000 - 10.2009
- CREDIT UNION CONVERSION PROGRAMMER ANALYST Implemented credit union software conversions for timely project delivery.
- Developed scalable applications using agile methodologies.
- Collaborated with fellow engineers evaluating software and hardware interfaces.
- Analyzed proposed technical solutions based on customer requirements.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Developed conversion and system implementation plans.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Proved successful working within tight deadlines and a fast-paced environment.
Software Engineer
Sungard
03.1999 - 08.2000
- Y2K CONVERSION PROJECT - Enhanced software functionality by identifying and resolving complex technical issues.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Senior Business Analyst
FiTech
05.1989 - 03.1999
- INSURANCE SOFTWARE DEVELOPMENT - Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting issues and reporting issues.
- SOFTWARE TESTING - Analyzed data to identify root causes of problems and recommend corrective actions.
Excess & Surplus LInes Underwriter Assistant
The London Agency
06.1989 - 08.1989
- Assisted underwriter with applications, correspondence, follow up phone calls and coordination of binding documents.
Commercial Lines CSR
Athens Insurers
07.1984 - 06.1989
- Prepared detailed client proposals showcasing available options tailored to their specific needs and requirements.
- Streamlined workflow for increased efficiency with thorough documentation of all communication.
- GA PILOT MAINFRAME INTEGRATIONS PROJECT - Developed strong professional relationships with carrier representatives.
Accounts Receivable Administrator
Royal Insurance Company
09.1982 - 07.1984
- Performed detailed analysis and reconciliation and gathered documentation to identify root cause of outstanding AR.
Personal Lines Account Manager
Ellis, Moreland & Ellis Insurance Agency
03.1979 - 09.1982
- Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients. Processed applications, change requests, collect payments, take claims, follow up with agents and underwriters.
Auto Insurance Rater
Home Insurance Company
09.1977 - 03.1979
- Manually rate and prepare coding input for production of automobile insurance quotes.
Education
Associate of Arts - Liberal Arts And Sciences
Cayuga County Community SUNY
Auburn NY06-1977
Skills
- Licensed insurance agent
- Organizational skills
- Attention to detail
- Goal-oriented mindset
- Policy analysis
- Commercial lines
- Teamwork
- Policy Knowledge
- Analytical thinking
- Presentation skills
Timeline
Property & Casualty Insurance Agent
Phil Minnes Agency - American Family Insurance
10.2010 - Current
Senior Software Engineer
Open Solutions Inc.
08.2000 - 10.2009
Software Engineer
Sungard
03.1999 - 08.2000
Excess & Surplus LInes Underwriter Assistant
The London Agency
06.1989 - 08.1989
Senior Business Analyst
FiTech
05.1989 - 03.1999
Commercial Lines CSR
Athens Insurers
07.1984 - 06.1989
Accounts Receivable Administrator
Royal Insurance Company
09.1982 - 07.1984
Personal Lines Account Manager
Ellis, Moreland & Ellis Insurance Agency
03.1979 - 09.1982
Auto Insurance Rater
Home Insurance Company
09.1977 - 03.1979
Associate of Arts - Liberal Arts And Sciences
Cayuga County Community SUNY
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