Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Quiles

Palm Desert,CA

Summary

Proven track record in enhancing customer satisfaction and sales performance, notably at Quest Financial And Insurance Services. Expert in policy analysis and risk management, coupled with exceptional customer service skills. Achieved significant project milestones with Hawaiian Telcom, demonstrating leadership and team development. Reduced downtime by implementing innovative network solutions at Verizon, showcasing technical proficiency and a proactive approach.

Overview

32
32
years of professional experience

Work History

Property & Casualty Insurance Agent

Quest Financial And Insurance Services
Twinsburg, OH
10.2020 - 02.2023
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Property & Casualty Insurance Sales Agent

Tague Insurance
Vista, CA
04.2019 - 10.2021
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of property & casualty products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Project Manager

Hawaiian Telcom
Honolulu, HI
12.2005 - 12.2013
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Executive

Target
Palm Desert, CA
03.2002 - 11.2005
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Reviewed employee concerns and new opportunities to drive business strategies.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

Network Manager & Server Specialist

Verizon
Irving, TX
01.1991 - 11.2005
  • Secured and connected private networks at multiple sites across interstate corporate WAN.
  • Diagnosed complex network-related issues using packet capture analysis tools for timely resolution of problems.
  • Improved network performance by implementing advanced monitoring tools and troubleshooting techniques.
  • Reviewed current networking trends regularly to implement cutting-edge innovations that enhanced the organization''s competitiveness.
  • Reduced downtime with proactive maintenance, regular updates, and prompt resolution of technical issues.

Education

No Degree - Liberal Arts And General Studies

East Los Angeles College
Monterey Park, CA

Associate of Arts - Liberal Arts And General Studies

College of The Desert
Palm Desert, CA
05.1999

High School Diploma -

Bell City High School
Bell City, MO
02.1968

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Insurance sales
  • Appointment management
  • Team training and development
  • Policy analysis
  • Risk Management
  • Cold-calling

Timeline

Property & Casualty Insurance Agent

Quest Financial And Insurance Services
10.2020 - 02.2023

Property & Casualty Insurance Sales Agent

Tague Insurance
04.2019 - 10.2021

Project Manager

Hawaiian Telcom
12.2005 - 12.2013

Executive

Target
03.2002 - 11.2005

Network Manager & Server Specialist

Verizon
01.1991 - 11.2005

No Degree - Liberal Arts And General Studies

East Los Angeles College

Associate of Arts - Liberal Arts And General Studies

College of The Desert

High School Diploma -

Bell City High School
Claudia Quiles