Charlyn Tolbert
Palm Desert,CA
Summary
Dynamic and professional individual with a strong work ethic and exceptional customer service skills, honed at Bighorn Golf Club. Proven ability to enhance guest engagement and increase sales through effective upselling techniques. Recognized for attention to detail and problem-solving skills, ensuring memorable dining experiences and fostering customer loyalty.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Bighorn Golf Club
02.2019 - Current
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed inventory control, ensuring timely restocking of supplies and minimizing waste.
- Implemented promotional strategies to increase sales of specialty drinks during events and happy hours.
- Implemented cleanliness protocols, contributing to a safe and inviting dining atmosphere for patrons.
Server
Outback Steakhouse
12.2017 - Current
- Implemented upselling techniques to increase sales while enhancing overall guest dining experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Education
Bachelor of Science - Biological And Physical Sciences
California State University, San Bernardino
San Bernardino, CA06-2027
Skills
- Strong work ethic
- Exceptional customer service
- Quality control
- Guest engagement
- Memory retention
- Sales expertise
- Attention to detail
- Time management
- Problem-solving skills
Timeline
Server/Bartender
Bighorn Golf Club
02.2019 - Current
Server
Outback Steakhouse
12.2017 - Current
Bachelor of Science - Biological And Physical Sciences
California State University, San Bernardino
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