Damien Moreno

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• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
• Collaborated with cross-functional teams to implement effective anti-fraud measures across the organization.
• Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
• Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.

• Improved customer satisfaction by promptly addressing concerns and providing exceptional support.
• Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
• Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
• Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
• Researched and analyzed complex claims to determine next steps and possible outcomes.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered constant flow of customer calls with minimal wait times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Investigated and resolved customer inquiries and complaints quickly.