Damien Moya
Eagle Lake,FL
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in Coax/Fiber equipment repair and maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Field Technician VI position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Field Technician V
Spectrum
10.2022 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Technical Quality Assurance
Spectrum
07.2018 - 10.2022
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Adapted procedures to mitigate issues and improve deficiencies.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
Warehouse Supervisor
United States Air Force, USAF
07.1997 - 12.2005
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw daily operations and shipping and handling processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Education
High School Diploma -
Mulberry Senior High
Mulberry, FL05.1996
Skills
- Active Listening
- Methodology Improvements
- Device Configuration
- Customer Education
- Cable Arrangements
- System Repairs
- Customer Relations Understanding
- Technical Architecture
- Technical Support
- Field Measurements
- Account Issues
- Home Visits
- Telecommunications Systems
Timeline
Field Technician V
Spectrum
10.2022 - Current
Technical Quality Assurance
Spectrum
07.2018 - 10.2022
Warehouse Supervisor
United States Air Force, USAF
07.1997 - 12.2005
High School Diploma -
Mulberry Senior High